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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
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Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
5
Chat Escalation
Fusako Iwaya
2021. 6. 17.
Report
0
6
Integration of Jira App with Multiple Jira Instances\ Servers
Tain
2021. 5. 26.
Collecting Feedback
0
4
Call Tickets - Show Local Time, if TZ is different from Agents
Zachery Woods
2021. 5. 24.
Collecting Feedback
0
5
Macro Action Option to Add Snippet as a Note
Brandon Skinner
2021. 5. 24.
Collecting Feedback
0
4
Allow to change the number of day outgoing emails retained
Szabolcs Kelemen
2021. 5. 24.
Collecting Feedback
0
6
Hot comment or warning about user or organization
Douglas Martin
2021. 5. 24.
Collecting Feedback
0
5
More options for assigning missed calls & voicemails
Jeff Hauman
2021. 5. 12.
Collecting Feedback
1
3
Let agents confirm certain urgency levels
Trendfire
2021. 5. 24.
Collecting Feedback
0
2
Have the option to make snippets not case sensitive
Koen Glotzbach
2021. 5. 11.
Collecting Feedback
1
6
Ability to add options for the 'remove' option on a ticket
Koen Glotzbach
2021. 5. 11.
Collecting Feedback
0
6
Attachment previews for agents in Deskpro
samuel Academe
2021. 4. 28.
Collecting Feedback
0
7
Report for Jira linked tickets
Rubina
2021. 4. 26.
Collecting Feedback
0
3
For the approval email approve/reject link to not require a login from approver
Michael Fliderman
2021. 4. 22.
Collecting Feedback
0
1
Allow a parameter for a report that defaults to the currently logged in agent
Glenn Chubaty
2021. 5. 6.
Report
0
2
Visibility of members of a child organization on organization page
E Lee
2021. 4. 14.
Collecting Feedback
0
2
Apply triggers based on number of tickets assigned to an agent
ruyan
2021. 4. 13.
Collecting Feedback
0
2
Voice Overflow Queue
Zachery Woods
2021. 5. 6.
Report
0
5
Date range field
Christine Briegmann
2021. 4. 9.
Collecting Feedback
0
4
Voice Operating Hours
Zachery Woods
2021. 5. 6.
Report
1
3
Remove the 'download as csv' and 'print' buttons on dashboard widgets
Toda Tomoyuki
2021. 4. 8.
Collecting Feedback
0
2
Merge ticket trigger criteria
Marion Abramo
2021. 4. 8.
Collecting Feedback
0
5
Change ticket tab order in the agent view
Obrion Staight
2021. 4. 6.
Collecting Feedback
0
6
For agents to get notifications if their reply has bounced
Zachery Woods
2021. 3. 30.
Collecting Feedback
0
1
Limit agent access to Publish sections on agent side as well as in Helpcenter
Christian Behrens
2021. 3. 30.
Collecting Feedback
0
2
Task Lists or Tags
Brandon Williams
2021. 5. 24.
Report
0
7
To have trigger criteria based on agent online/offline status
Rafie
2021. 3. 24.
Collecting Feedback
0
4
Add a timezone field for Organizations
E Lee
2021. 3. 16.
Collecting Feedback
0
7
User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)
Mika Ullgren
2021. 3. 15.
Collecting Feedback
1
3
Manager access to child organization tickets
Christian
2021. 3. 12.
Collecting Feedback
0
2
Display merged ticket messages more clearly
E Lee
2021. 3. 12.
Collecting Feedback
0
3
Have variable dropdown lists in alphabetical order or ability to choose order
Conor
2021. 3. 11.
Collecting Feedback
0
1
Show last note on ticket hover
chris o'brien
2021. 5. 6.
Report
0
1
Counting Call Transfers by Agents
Jeff Hauman
2021. 3. 10.
Collecting Feedback
0
10
Clone brands
Evgeniy
2021. 3. 8.
Collecting Feedback
1
20
Message warnings
Lisa Barrett
2021. 3. 5.
Collecting Feedback
0
11
Allow redirects from archived articles to published articles
Natalie Wlock
2021. 3. 2.
Collecting Feedback
0
3
Admins to set ticket filter views globally
Simone Cesana
2021. 2. 23.
Collecting Feedback
0
1
Show Notes seperately from replies on agent UI
chris o'brien
2021. 2. 23.
Report
0
6
DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All
Alex McCaffrey
2021. 3. 1.
Report
0
18
Ability to change message order and date view in the helpcenter
Robert Tanka
2021. 2. 18.
Collecting Feedback
1
1
Voice - extra options for Voice queue settings
Jeff Hauman
2021. 2. 17.
Collecting Feedback
0
3
Merge History and Search field in top navigation bar
Michael W.
2021. 2. 23.
Report
0
9
Enable smart-parsing of emails forwarded into the helpdesk by users
OJ Olegario
2021. 2. 12.
Collecting Feedback
0
2
The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
Robert Tanka
2021. 2. 12.
Collecting Feedback
0
4
For agents to get a notification when a new user is registered
Jackie Macapanpan
2021. 2. 10.
Collecting Feedback
0
50
The ability to duplicate department settings/permissions etc
Cristian Gandos
2021. 2. 5.
Collecting Feedback
0
3
Time based triggers for recurring actions
Michael W.
2021. 2. 23.
Report
0
0
Triggers for persons and organisation
Michael W.
2021. 2. 23.
Report
0
1
Ability to save filters for Persons/Organisations
Michael W.
2021. 2. 23.
Report
0
0
Title Field (Mr., Mrs., etc) Customization
Manoj K Manda
2021. 2. 23.
Report
0