The ability to set the default action in preferences when replying to a ticket to be “Send Reply as Awaiting Agent” , "Awaiting User" etc.
Ie. for each agent to be able to choose what they want the default to be when they respond to a ticket
The ability to set the default action in preferences when replying to a ticket to be “Send Reply as Awaiting Agent” , "Awaiting User" etc.
Ie. for each agent to be able to choose what they want the default to be when they respond to a ticket
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