Custom Fields for Agent Profile Collecting Feedback

Stephan Koch

Add custom fields to the agent profile.

These should only be visible to individual agents and administrators - but not to their colleagues or users.

For example, this custom field could be used to store agent-specific API keys for external services.

Theresa Harbor

5 년 전

This feature would also be helpful to us - we could store the name of the business unit each agent belongs to in a "hidden" field like this.

Jeroen van der Steen

5 년 전

For us as well. We could use something similar to this to have agents mark themselves as 'away', allowing for triggers to unassign tickets when replies come in.

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New Feature Request

저자: Stephan Koch
최종 수정일: 2023. 11. 17.
Category: General

Custom Fields for Agent Profile Collecting Feedback

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