Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English English (UK) Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国）
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
피드백
피드백
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
0
Be able to mark an email as important
John Monkhouse
2024. 4. 16.
Report
0
0
Brand Information for Snippets
John Monkhouse
2024. 4. 16.
Report
0
1
Merge billing items when merging people or companies
Lieven Embrechts
2024. 3. 29.
Report
0
1
avoid excessive registered users in CRM
Lieven Embrechts
2024. 3. 29.
Report
0
0
To allow mention of agent teams in notes section
Sangeetha Lakshminarayana
2024. 3. 13.
Report
0
0
Display file name in history for 'file' field type
Koen Glotzbach
2024. 3. 11.
Report
0
0
Display file name in history for 'file' field type
Koen Glotzbach
2024. 3. 11.
Report
0
0
Copy a Approval
John Monkhouse
2024. 3. 5.
Report
0
0
Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
Allen, Eric
2024. 3. 5.
Report
0
0
Default department per usergroup
Koen Glotzbach
2024. 2. 22.
Report
0
2
Copy a Macro and Triggers
John Monkhouse
2024. 2. 16.
Collecting Feedback
1
0
Help Center: publish calendar with events
Koen Glotzbach
2024. 2. 16.
Report
0
1
Datepicker
Service | Ascoo-ITS
2024. 2. 16.
Report
0
0
Publish guide on search results
Bas Rikkerink
2024. 2. 15.
Report
0
0
Change order of search result tabs
Bas Rikkerink
2024. 2. 15.
Report
0
0
Form condition for fields based on user group
Koen Glotzbach
2024. 2. 14.
Report
0
0
Add 'Review date' option for Guide
Koen Glotzbach
2024. 2. 14.
Report
0
0
Option to auto-expand table in report so it always shows all all values
Koen Glotzbach
2024. 2. 8.
Report
0
0
Sort field values in Reports according to a) order set for the field b) highest number
Koen Glotzbach
2024. 2. 8.
Report
0
0
Allow agent (not-admin) to manage values (options) of specific field
Koen Glotzbach
2024. 2. 8.
Report
1
0
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
Robert Lochen
2024. 2. 6.
Report
0
0
Trigger Suggestions
John Monkhouse
2024. 2. 6.
Report
0
1
Agent Messages Text Entry
Samuel Wolfe
2024. 2. 5.
Report
0
1
Displaying names on agent notes
David Palmquist
2024. 1. 29.
Report
0
1
View Department
John Monkhouse
2024. 1. 26.
Report
0
2
Customer Admin Roles
John Monkhouse
2024. 1. 25.
Report
0
1
Agent login logs - API support
Izsak Szikra
2024. 1. 16.
Report
0
1
Give agent permission to edit values of a specific field
Koen Glotzbach
2024. 1. 15.
Report
1
0
Add 'send (agent) email' action to macro functionality
Koen Glotzbach
2024. 1. 13.
Report
0
0
Create multiple tickets from 1 user ticket submission
Kim Gilmour
2024. 1. 11.
Report
0
0
Mass update Team of ticket via Admin area
Koen Glotzbach
2024. 1. 9.
Report
0
0
Searching/filtering for chats that are not live
Christian Cantinelli
2024. 1. 8.
Report
0
0
Lists for chats that are not live
Christian Cantinelli
2024. 1. 8.
Report
0
3
UNDO....on sending message to customer
Marion Abramo
2024. 1. 5.
Report
0
0
Send a link to the ticket for the user to view via SMS
Staffan Hugemark
2023. 12. 15.
Collecting Feedback
0
0
Voice Broadcasting Request
Gabbi
2023. 12. 7.
Report
0
0
Approval for Helpdesk Articles
Lucas Wood
2023. 12. 5.
Report
0
0
Article/News/Community comment to email
Marion Abramo
2023. 12. 1.
Report
0
2
Option to delete a user without deleting their tickets
Marion Abramo
2023. 11. 22.
Report
0
1
Add label while creating ticket as agent
Jan Gerlach
2023. 11. 22.
Report
0
0
Separation line - font task bar
Shea Manion
2023. 11. 20.
Report
0
2
[UX suggestion] Change label 'Add' to 'Add label'
Koen Glotzbach
2023. 11. 10.
Report
0
2
Add interface to mange Problems, just like you can manage Snippets
Koen Glotzbach
2023. 11. 9.
Report
0
1
Hide messages
Adin Rand
2023. 11. 9.
Report
0
0
Duplicate Detection
Ashley Clark
2023. 11. 7.
Collecting Feedback
0
0
populate organisation field when an agent creates a ticket
Lieven Embrechts
2023. 10. 27.
Report
0
1
Allow incidents/tickets to be raised from Slack
Colin
2023. 10. 25.
Report
0
0
Add option to set default sorting for queus
Koen Glotzbach
2023. 10. 24.
Report
0
0
Locked by Agent Preview
angie
2023. 10. 20.
Report
0
0
Voice - Add Conference Call feature
Lara Proud
2023. 10. 19.
Collecting Feedback
0