Deskpro Support

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Deskpro Legacy

How do I disable keyboard shortcuts?

Ben Henley

31.08.2023 г.
Can one user from an organization see all that organization's tickets?

Ben Henley

29.08.2023 г.
How do I link tickets to community topics?

Benedict Sycamore

30.06.2023 г.
How do I notify a user when their ticket is assigned?

Ben Henley

13.09.2023 г.
How do I stop bounces and Out of Office messages being turned into tickets?

Ben Henley

31.08.2023 г.
How do I convert a normal user to an agent?

Ben Henley

31.08.2023 г.
How do I generate debug information for a ticket?

Christopher Nadeau

13.09.2023 г.
Can tickets be put on hold?

Chris Padfield

8.09.2023 г.
How can I see which tickets have been resolved by only one agent?

Benedict Sycamore

1.08.2023 г.
How can I strip HTML from message content in my report?

Ben Henley

31.08.2023 г.
Changing the size of the navigation buttons

Lauren Cumming

31.08.2023 г.
How do I find the ID number of a Deskpro field or other item?

Ben Henley

31.08.2023 г.
How can I specify a sub-status in stats?

Grace Howlett

31.08.2023 г.
Querying Custom Fields

Matthew Wray

31.08.2023 г.
I'm having trouble making a custom report retrieve phone numbers

Ben Henley

31.08.2023 г.
Unified login with JSON Web Token standard

Ben Henley

31.08.2023 г.
I'm having trouble with the subject of reminder emails

Ben Henley

31.08.2023 г.
Is there a way to CC: someone into a ticket?

Ben Henley

31.08.2023 г.
I don't want to show the author for Knowledgebase articles

Ben Henley

31.08.2023 г.
I don't want to show the author of Knowledgebase articles

Lauren Cumming

31.08.2023 г.
How do I prevent a specific agent being assigned tickets?

Lauren Cumming

31.08.2023 г.
How do I create a welcome message for my portal?

Lauren Cumming

31.08.2023 г.
How do I change the welcome message for different usergroups?

Lauren Cumming

31.08.2023 г.
What are the cookies that Deskpro uses?

Christopher Nadeau

31.08.2023 г.
How do I make tasks visible to certain agents, teams or departments?

Benedict Sycamore

31.08.2023 г.
I'm having trouble getting JIRA-related triggers to work

Ben Henley

31.08.2023 г.
How do I make clear in email notifications to agent followers that they don't need to respond?

Ben Henley

31.08.2023 г.
How can my users view & manage their tickets within the portal?

Grace Howlett

31.08.2023 г.
8. Create your first knowledgebase article

Benedict Sycamore

19.09.2023 г.
How can I export my tickets?

Ben Henley

31.08.2023 г.
Removing 'Change Password' from the User Profile

Lauren Cumming

31.08.2023 г.
The Portal Editor won't load

Ben Henley

31.08.2023 г.
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

31.08.2023 г.
How do I customize the text that appears on my portal?

Ben Henley

31.08.2023 г.
I'm having trouble with agents not receiving SMS alerts

Ben Henley

31.08.2023 г.
What are the different interfaces within Deskpro?

Ben Henley

31.08.2023 г.
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Ben Henley

31.08.2023 г.
How do I change the logo on the agent login screen?

Ben Henley

31.08.2023 г.
How do I remove chat from the user portal but offer chat on a different site?

Lauren Cumming

31.08.2023 г.
I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Ben Henley

31.08.2023 г.
I'm having trouble with an error: "Error with your forwarded email"

Chris Padfield

31.08.2023 г.
Can I send SLA notifications to a Slack channel?

Grace Howlett

31.08.2023 г.
Adding tasks to tickets with triggers

Matthew Wray

31.08.2023 г.
Adding a background image to the user portal

Lauren Cumming

31.08.2023 г.
How do I add a custom favicon to the user portal?

Lauren Cumming

31.08.2023 г.
How can I make agents record a solution for each ticket?

Ben Henley

31.08.2023 г.
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

24.08.2023 г.
I'm having trouble with being redirected to the wrong helpdesk address

Ben Henley

24.08.2023 г.
How can I set different SLA response times for weekdays and weekends?

Ben Henley

24.08.2023 г.
Why can't I add a custom ticket status?

Ben Henley

7.09.2023 г.