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I'm having trouble getting JIRA-related triggers to work - База знание / Developer & Reporting / Deskpro Apps - Deskpro Support

I'm having trouble getting JIRA-related triggers to work

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Question:

I've installed the new JIRA app within Deskpro and set it up. I notice that there are some new JIRA-related trigger criteria and actions, but they don't work. What's wrong?

 

Answer:

After you've installed the app, you need to do a little more configuration in JIRA before you can use JIRA-related triggers and actions.

See the Jira in triggers section at the bottom of this article for details.

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