Прескочи към главното съдържание

What are the different interfaces within Deskpro? - База знание / Using Deskpro - Deskpro Support

What are the different interfaces within Deskpro?

Списък с автори

There are five interfaces in Deskpro:

1. The user portal with an address like yourcompany.deskpro.com (for Deskpro Cloud without a custom domain set up) or portal.yourcompany.com. This is optional; if enabled, it hosts help information, and the users your company supports can log in to see their previous tickets.

2. The agent interface: the same address as the portal with /agent/ on the end. This is where agents work to help customers by replying to tickets and creating help information for the portal.

3. The admin interface: the same address as the portal with /admin/ on the end. This is where the helpdesk administrators set up and configure Deskpro. Only admin accounts can access it.

4. The reports interface: the same address as the portal with /reports/ on the end. Enables you to view and create reports about the helpdesk. Agents may be granted access.

5. The billing interface: used by admins to pay for a Deskpro licence.

Полезен Не беше полезно

23 от 58 души смятат тази страница за полезна

Добави коментар

Моля, логнете се или се регистрирайте, за да оставите коментар.

Подсещане за парола?