Deskpro Support

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Deskpro Legacy

How do I change the number of news posts shown on the portal home page?

Ben Henley

31.08.2023 г.
How do I update my portal to the latest version?

Ben Henley

16.08.2023 г.
How do I install the Messenger widget in Wordpress?

Lauren Cumming

25.05.2023 г.
How can I further customize my chat widget?

Lauren Cumming

16.08.2023 г.
How can I receive text alerts populated with ticket information?

Benedict Sycamore

31.08.2023 г.
Why am I receiving a 504 error when trying to download a ticket as a PDF?

Grace Howlett

25.05.2023 г.
Updating to the New Email Templates Editor

Emily Booth

25.05.2023 г.
Updating to the Help Center Theme

Grace Howlett

10.02.2025 г.
Automatic update from the legacy Portal theme to the Help Center theme

Grace Howlett

25.05.2023 г.
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

31.08.2023 г.
Why aren't Community Channels showing up on my portal?

Ben Henley

31.08.2023 г.
I'm having trouble changing the order of messages displayed on a ticket

Ben Henley

31.08.2023 г.
I'm having trouble receiving notification emails when I create a ticket

Ben Henley

31.08.2023 г.
What is the difference between labels and search terms in knowledgebase articles?

Ben Henley

31.08.2023 г.
How do I resize the panes of the agent interface?

Ben Henley

31.08.2023 г.
Why is some of my agent interface missing?

Ben Henley

31.08.2023 г.
Can I change the color of the ticket reply/note box?

Hannah Scott

10.02.2025 г.
Why can't I see flags?

Ben Henley

31.08.2023 г.
How can I keep up to date with changes in Deskpro?

Ben Henley

31.08.2023 г.
Is there a Deskpro smartphone app?

Ben Henley

31.08.2023 г.
I'm having trouble with Active Directory authentication

Christopher Nadeau

31.08.2023 г.
How do I view the raw email source for a ticket message?

Christopher Nadeau

31.08.2023 г.
How do I nominate users to manage an organization's tickets?

Mike S.

31.08.2023 г.
Can I use a custom domain name for the portal?

Christopher Nadeau

31.08.2023 г.
How do I use variables in snippets, messages and webhook actions?

Chris Padfield

31.08.2023 г.
How can agents communicate with each other within Deskpro?

Ben Henley

31.08.2023 г.
How can I run an email-only helpdesk?

Ben Henley

31.08.2023 г.
Can I use macros to quickly insert predefined text, 'canned answers', etc?

Ben Henley

31.08.2023 г.
What are archived tickets and why should I use archiving?

Ben Henley

31.08.2023 г.
Which web browsers does Deskpro support?

Ben Henley

31.08.2023 г.
I'm having trouble with replies not being added to the correct tickets

Christopher Nadeau

31.08.2023 г.
I'm having trouble with images not displaying correctly in emails or articles

Ben Henley

31.08.2023 г.
Does Deskpro support multiple languages?

Ben Henley

31.08.2023 г.
Why are agent notes being included in email threads?

Ben Henley

31.08.2023 г.
How do I best link to other portal content from guide topics?

Benedict Sycamore

31.08.2023 г.
How do I link to an individual ticket?

Ben Henley

31.08.2023 г.
What does marking a ticket as spam do?

Ben Henley

31.08.2023 г.
Can I BCC: someone into a ticket thread?

Ben Henley

31.08.2023 г.
How can I set up ticket assignment workflows?

Ben Henley

31.08.2023 г.
How do I add information to a ticket without emailing the user?

Ben Henley

31.08.2023 г.
How does user auto-response flood protection work?

Ben Henley

31.08.2023 г.
Sending different auto-responses based on email address

Ben Henley

31.08.2023 г.
How do I use drag and drop ticket attachments?

Ben Henley

31.08.2023 г.
How do I automatically increase ticket urgency on tickets from organization managers?

Ben Henley

31.08.2023 г.
How do I use the filter pane?

Ben Henley

31.08.2023 г.
I'm having trouble with the agent interface displaying old tickets and notifications

Lauren Cumming

31.08.2023 г.
How do I remove links to Deskpro from email notifications?

Ben Henley

31.08.2023 г.
How can I change the format and display of date and time?

Ben Henley

31.08.2023 г.
How do I assign multiple tickets to one user from another?

Chris Padfield

31.08.2023 г.
Who gets my message when I reply to an email notification as an agent?

Christopher Nadeau

24.08.2023 г.