Прескочи към главното съдържание

How do I set up Deskpro to have two teams of agents who can't see each other's tickets? - База знание / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How can I have two teams of Agents who can't see each other's tickets?

How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Списък с автори

The best way to implement this is using departments (combined with agent permission groups) rather than teams.

Say you have Agent Group A and Agent Group B, and neither group should be able to see the other's tickets. You would create Department A and Department B, give Group A permission to view Department A only, and give Group B permission to view Department B only.

You could then use triggers or manual assignment by another agent to send tickets to the right departments. See Limiting agent access to tickets by department for more details.

Полезно Не беше полезно

48 от 84 души смятат тази страница за полезна

Добави коментар

Моля, логнете се или се регистрирайте, за да оставите коментар.

Нуждаете се от подсещане за парола?