Question:
Can I change the copy used on the portal outside of the Publish app content?
Answer:
Almost all the user-facing text on the portal and in emails is editable using the Deskpro phrases system.
In Admin > Setup > Languages, select your language and then click Edit Phrases.
Find the phrase you want to change. Use Ctrl-F or Cmd-F in your browser to search each page.
In the Custom column furthest to the right, enter your changed version of the text.
![](/file.php/164JXWTRSZYZR163548B3D032/custom-phrase.png)
Scroll to the bottom and click Save.
If you have more than one language installed on the helpdesk, you will probably want to repeat the change for each language.
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