I'm having trouble with being redirected to the wrong helpdesk address - База знание / Deskpro Legacy - Deskpro Support

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I'm having trouble with being redirected to the wrong helpdesk address

Последна актуализация: 24.08.2023 г.от James Godwin

Question:

I changed the IP or custom domain for the helpdesk. Now, when I try to visit the portal or the agent interface, I get redirected to the wrong address. How can I fix this?

Answer:

You should be able to access the admin interface at /admin on the new address. Go to Admin > Setup > Settings and update the Helpdesk URL setting.

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Автор: Ben Henley
Creation date: 4.05.2016 г.
Last update: 24.08.2023 г.
Publish date: 4.05.2016 г.