Deskpro Support

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Deskpro Legacy

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Emily Booth

24.08.2023 г.
How long can User open a Resolved ticket

Emily Booth

24.08.2023 г.
API: Setting contact data

Mike S.

29.08.2023 г.
Deskpro API usage examples

Ben Henley

29.08.2023 г.
I'm having trouble with duplicate actions from a custom trigger

Ben Henley

29.08.2023 г.
Can I use Deskpro automation for integration with JIRA?

Ben Henley

29.08.2023 г.
Can I let users log in to Deskpro using their existing accounts from other systems?

Ben Henley

29.08.2023 г.
How to Download a Process Log

Emily Booth

29.08.2023 г.
How do I stop agent names appearing in the 'From:' field of emails?

Ben Henley

29.08.2023 г.
Change welcome message based on usergroup

Christopher Nadeau

29.08.2023 г.
How can I add translations for the Welcome Message on the Portal?

Grace Howlett

29.08.2023 г.
I'm having trouble with poor performance or a slow agent interface on some computers

Ben Henley

29.08.2023 г.
I'm having trouble with an error: "The email address is already in use"

Ben Henley

29.08.2023 г.
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

Ben Henley

29.08.2023 г.
How can I improve email previews for certain mobile email apps?

Ben Henley

29.08.2023 г.
How do I filter users from an authentication source?

Christopher Nadeau

29.08.2023 г.
How do I generate a report that doesn't include tickets created on the weekend?

Benedict Sycamore

29.08.2023 г.
How do I add an organization-wide email signature?

Grace Howlett

29.08.2023 г.
Overriding Messenger settings

Matthew Wray

10.02.2025 г.
How to display a ticket custom field in an email template or portal template

Ben Henley

31.08.2023 г.
How can I change the name of the "Contact Us" tab?

Lauren Cumming

30.08.2023 г.
Number of tickets created this year month by month compared to last year

Christine Loh

30.08.2023 г.
I'm having trouble with the Start Chat button

Ben Henley

30.08.2023 г.
Can I track a Service Level Agreement within Deskpro?

Ben Henley

30.08.2023 г.
I'm having trouble with the round robin working properly

Ben Henley

30.08.2023 г.
How do I restrict access to parts of my portal?

Ben Henley

30.08.2023 г.
Ticket followers replying by email is going to the user not the agent

Ben Henley

30.08.2023 г.
How can I ensure that Knowledgebase content is regularly reviewed and updated?

Grace Howlett

30.08.2023 г.
How do I delete all my test tickets?

Ben Henley

30.08.2023 г.
How do I hide the 'contact us' tab on the front portal page?

Colin Dunn

31.08.2023 г.
How do I follow up automatically when a user stops replying?

Ben Henley

1.09.2023 г.
How do I set up an internal knowledgebase for agents only?

Ben Henley

8.09.2023 г.
How can I make a department visible to agents only?

Ben Henley

7.09.2023 г.
How can I automatically respond to users to let them know our office is closed?

Ben Henley

7.09.2023 г.
Removing Comments on Satisfaction

Emily Booth

8.09.2023 г.
Data Import & Migrations

Benedict Sycamore

8.09.2023 г.
Can Deskpro send SMS text notifications?

Ben Henley

8.09.2023 г.
Making email templates brand specific

Matthew Wray

19.10.2023 г.
How do I set up a new user registration form?

Ben Henley

8.09.2023 г.
Average resolution time of tickets

Christine Loh

10.02.2025 г.
Show tickets in order of the number of different agents who replied

Ben Henley

8.09.2023 г.
Reports widget override examples

Christopher Nadeau

8.09.2023 г.
First Contact Resolution

Christine Loh

10.02.2025 г.
Average time till first response

Christine Loh

10.02.2025 г.
"Please reference a specific column" error

Ben Henley

8.09.2023 г.
Customising colour of charts on report custom dashboards

Christine Loh

10.02.2025 г.
List of tickets that haven't had an agent reply in over 24 hours

Christine Loh

10.02.2025 г.
What do I use in a query to retrieve the email address of ticket users?

Ben Henley

8.09.2023 г.
Can I use Active Directory to sign in my agents?

Ben Henley

8.09.2023 г.
How do I include ticket account addresses in emails?

Ben Henley

8.09.2023 г.