Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Lara Proud31/08/2023 -
19/06/2023
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What does marking a ticket as spam do?
Eloise Rea22/06/2023 -
How am I able to setup ticket assignment workflows?
Chynah Hayde24/08/2023 -
31/08/2023
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24/08/2023
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Is time counted from when an SLA is applied?
Ben Henley24/08/2023 -
How do I disable keyboard shortcuts?
Sangeetha Lakshminarayana30/06/2023 -
How do I automatically assign agents to tickets they reply to using email?
Sangeetha Lakshminarayana13/09/2023 -
How do I generate debug information for a ticket ?
Sangeetha Lakshminarayana13/09/2023 -
21/07/2023
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17/08/2023
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How can I make agents record a solution for each ticket?
Chris Robinson24/08/2023 -
I can't load the Help Center editor
Christopher Nadeau17/08/2023 -
How do I add a custom favicon to the Help Center?
Chris Robinson24/08/2023 -
How to Download a Process Log
David Pinto29/08/2023 -
Hide Option to Upload an Account Photo in Help Center
Karsten Lloyd24/08/2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Russell Chappell13/09/2023 -
07/09/2023
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10/08/2023
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How can I change the name of the "Contact Us" tab?
Matthew Watt30/08/2023 -
13/09/2023
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How do I customize my embedded contact form?
Matthew Watt30/08/2023 -
How Do I Convert A Normal User to An Agent?
Alexandra Mead01/08/2023 -
29/08/2023
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I'm having trouble with an error: "Email address already exists"
Felipe Bessa Coelho29/08/2023 -
10/08/2023
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I'm having trouble getting Jira-related triggers to work
David Anjonrin-Ohu10/08/2023 -
How do I use ticket SLAs?
Cecilia Sam10/08/2023 -
30/08/2023
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16/08/2023
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Download ticket results as CSV
Christopher Nadeau17/08/2023 -
21/08/2023
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What are the different interfaces in Deskpro?
Cecilia Sam21/08/2023 -
What are the default triggers for?
Ben Henley25/08/2023 -
29/08/2023
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Why are some automatic Replies added as an Agent Note?
Lewis O'Connor29/08/2023 -
Overriding Messenger settings
Matthew Wray30/08/2023 -
01/10/2024
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31/08/2023
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01/09/2023
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Can I use Active Directory to sign in my agents?
Nabeel Zahid08/09/2023 -
11/09/2023
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11/09/2023
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JIRA integration app
David Pinto12/09/2023 -
Using the Deskpro API browser
Lewis O'Connor13/09/2023 -
06/10/2023
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13/09/2023
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19/09/2023
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Can I import data from other systems or helpdesks?
Sangeetha Lakshminarayana25/02/2025
