Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Publicado: 04/04/2023
031/08/2023 -
Improve helpdesk performance with lots of tickets
Publicado: 19/06/2023
019/06/2023 -
What does marking a ticket as spam do?
Publicado: 20/06/2023
022/06/2023 -
How am I able to setup ticket assignment workflows?
Publicado: 22/06/2023
024/08/2023 -
Automatically increase urgency for tickets from Organization Managers
Publicado: 22/06/2023
031/08/2023 -
How can I remove links to Deskpro from email notifications?
Publicado: 24/08/2023
024/08/2023 -
Is time counted from when an SLA is applied?
Publicado: 10/02/2015
124/08/2023 -
How do I disable keyboard shortcuts?
Publicado: 30/06/2023
030/06/2023 -
How do I automatically assign agents to tickets they reply to using email?
Publicado: 30/06/2023
013/09/2023 -
How do I generate debug information for a ticket ?
Publicado: 20/07/2023
013/09/2023 -
How do I only display the Help Center Welcome Message to User's who are logged in?
Publicado: 21/07/2023
021/07/2023 -
I'm having trouble with agents not receiving SMS alerts
Publicado: 17/08/2023
017/08/2023 -
How can I make agents record a solution for each ticket?
Publicado: 24/08/2023
024/08/2023 -
I can't load the Help Center editor
Publicado: 17/08/2023
017/08/2023 -
How do I add a custom favicon to the Help Center?
Publicado: 24/08/2023
024/08/2023 -
How to Download a Process Log
Publicado: 29/08/2023
029/08/2023 -
Hide Option to Upload an Account Photo in Help Center
Publicado: 24/08/2023
024/08/2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Publicado: 13/09/2023
013/09/2023 -
How can I automatically respond to users to let them know our office is closed?
Publicado: 07/09/2023
007/09/2023 -
How do I prevent a specific agent being assigned tickets?
Publicado: 10/08/2023
010/08/2023 -
How can I change the name of the "Contact Us" tab?
Publicado: 30/08/2023
030/08/2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publicado: 13/09/2023
013/09/2023 -
How do I customize my embedded contact form?
Publicado: 30/08/2023
030/08/2023 -
How Do I Convert A Normal User to An Agent?
Publicado: 01/08/2023
001/08/2023 -
How do I remove agent names in the 'From:' field of emails?
Publicado: 29/08/2023
029/08/2023 -
I'm having trouble with an error: "Email address already exists"
Publicado: 29/08/2023
029/08/2023 -
Can I change the title of the 'Department' field on the contact form?
Publicado: 14/11/2018
010/08/2023 -
I'm having trouble getting Jira-related triggers to work
Publicado: 10/08/2023
010/08/2023 -
How do I use ticket SLAs?
Publicado: 10/08/2023
010/08/2023 -
Ticket followers replying by email is going to the user not the agent
Publicado: 30/08/2023
030/08/2023 -
How can I show a list of Ticket Followers in an email notification?
Publicado: 10/08/2023
016/08/2023 -
Download ticket results as CSV
Publicado: 17/08/2023
017/08/2023 -
Creating Effective Custom New Ticket Contact Forms
Publicado: 10/02/2022
021/08/2023 -
What are the different interfaces in Deskpro?
Publicado: 17/08/2023
021/08/2023 -
What are the default triggers for?
Publicado: 22/01/2015
025/08/2023 -
How do I find the ID number of a Deskpro field or other item?
Publicado: 29/08/2023
029/08/2023 -
Why are some automatic Replies added as an Agent Note?
Publicado: 29/08/2023
029/08/2023 -
Overriding Messenger settings
Publicado: 30/08/2023
030/08/2023 -
How to display a ticket custom field in an email template or Help Center template
Publicado: 30/08/2023
031/08/2023 -
Gmail/Google Apps "modern security standards" email error
Publicado: 31/08/2023
031/08/2023 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Publicado: 13/01/2015
001/09/2023 -
Can I use Active Directory to sign in my agents?
Publicado: 08/09/2023
008/09/2023 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Publicado: 11/09/2023
011/09/2023 -
How to inspect AJAX requests with Chrome tools
Publicado: 11/09/2023
011/09/2023 -
JIRA integration app
Publicado: 12/09/2023
012/09/2023 -
Using the Deskpro API browser
Publicado: 13/09/2023
013/09/2023 -
How can I best manage Out of Office Agent accounts?
Publicado: 13/09/2023
006/10/2023 -
How does Deskpro match email replies to their proper tickets?
Publicado: 13/09/2023
013/09/2023 -
How do I change the fields on the ticket form?
Publicado: 19/09/2023
019/09/2023 -
Can I import data from other systems or helpdesks?
Publicado: 19/09/2023
020/09/2023