Channels
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Adding an Agent as a CC on an Email creates a Ticket
Publicado: 08/06/2023
007/09/2023 -
How do I enable logging for outgoing email?
Publicado: 07/03/2013
007/09/2023 -
I'm having trouble with replies being created as new tickets
Publicado: 16/06/2023
007/09/2023 -
Can I run an Email-only helpdesk?
Publicado: 16/06/2023
007/09/2023 -
How do I add an organization-wide email signature?
Publicado: 08/09/2023
008/09/2023 -
Creating brand-specific Email Templates
Publicado: 19/10/2023
019/10/2023 -
How do I include ticket account addresses in emails?
Publicado: 08/09/2023
008/09/2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publicado: 11/09/2023
011/09/2023 -
Exchange not displaying the correct 'From:' field
Publicado: 11/09/2023
011/09/2023 -
I'm having trouble with tickets created via email identifying the wrong user
Publicado: 11/09/2023
011/09/2023 -
I'm having trouble with forwarding user emails to the helpdesk
Publicado: 11/09/2023
011/09/2023 -
Can I keep my existing support email address?
Publicado: 13/09/2023
013/09/2023 -
I'm having trouble with incoming emails not being turned into tickets
Publicado: 13/09/2023
013/09/2023 -
I'm having trouble with my new Gmail ticket account not sending email
Publicado: 13/09/2023
013/09/2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Publicado: 13/09/2023
013/09/2023 -
How do I set up an email account for outgoing messages only?
Publicado: 15/09/2023
015/09/2023 -
How do I create a custom button for my chat widget?
Publicado: 20/09/2023
020/09/2023 -
Messenger Widget Options
Publicado: 20/09/2023
020/09/2023 -
I'm having trouble with an Outlook message recall causing an email loop
Publicado: 27/09/2023
003/10/2023 -
How can I switch email clients whilst using Deskpro?
Publicado: 27/09/2023
027/09/2023 -
What is the difference between Microsoft OWA and EWS?
Publicado: 13/11/2018
006/10/2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Publicado: 27/03/2013
109/01/2024 -
Translating your Messenger Widget
Publicado: 31/03/2023
009/01/2024 -
How do I show users which agents are following their tickets?
Publicado: 30/05/2014
009/01/2024 -
Why can't some users see my messenger widget?
Publicado: 13/09/2023
009/01/2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Publicado: 24/01/2023
009/01/2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Publicado: 14/03/2014
024/01/2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Publicado: 31/01/2024
001/02/2024 -
Banned WhatsApp Business Accounts
Publicado: 27/02/2024
027/02/2024