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Adding an Agent as a CC on an Email creates a Ticket

Lara Proud

07/09/2023
How do I enable logging for outgoing email?

Christopher Nadeau

07/09/2023
I'm having trouble with replies being created as new tickets

Eloise Rea

07/09/2023
Can I run an Email-only helpdesk?

Lara Proud

07/09/2023
How do I add an organization-wide email signature?

John Davison

08/09/2023
Creating brand-specific Email Templates

Manu Marquez

19/10/2023
How do I include ticket account addresses in emails?

Paul Davies

08/09/2023
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Dan Baker

11/09/2023
Exchange not displaying the correct 'From:' field

Matias Navarro Carter

11/09/2023
I'm having trouble with tickets created via email identifying the wrong user

Dan Baker

11/09/2023
I'm having trouble with forwarding user emails to the helpdesk

Sean Kerwin

11/09/2023
Can I keep my existing support email address?

Phil Rigby

13/09/2023
I'm having trouble with incoming emails not being turned into tickets

Matias Navarro Carter

13/09/2023
I'm having trouble with my new Gmail ticket account not sending email

Russell Chappell

13/09/2023
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Paul Davies

13/09/2023
How do I set up an email account for outgoing messages only?

Alexandra Mead

15/09/2023
How do I create a custom button for my chat widget?

Matthew Wray

20/09/2023
Messenger Widget Options

Matthew Wray

20/09/2023
I'm having trouble with an Outlook message recall causing an email loop

Chynah Hayde

03/10/2023
How can I switch email clients whilst using Deskpro?

Matthew Wray

27/09/2023
What is the difference between Microsoft OWA and EWS?

Colin Dunn

06/10/2023
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

09/01/2024
Translating your Messenger Widget

Lara Proud

09/01/2024
How do I show users which agents are following their tickets?

Ben Henley

09/01/2024
Why can't some users see my messenger widget?

Hannah Scott

09/01/2024
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)

Lara Proud

09/01/2024
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

20/01/2025
Switching from WhatsApp Twilio to WhatsApp Direct

Lara Proud

01/02/2024
Banned WhatsApp Business Accounts

Lara Proud

27/02/2024
Using secure login for Gmail email accounts

Phil Rigby

23/04/2025
Adding Ref Codes to Ticket Emails

Kim

08/10/2025