Business Rules
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How can I receive text alerts with ticket information?
Publicado: 17/08/2023
017/08/2023 -
What are Escalations?
Publicado: 29/11/2007
017/08/2023 -
Automatically add Tasks to Tickets with Triggers
Publicado: 21/08/2023
031/08/2023 -
Creating Shift Patterns in your Helpdesk
Publicado: 20/01/2023
012/10/2023 -
How can I send different auto-responses dependent on email addresses?
Publicado: 22/06/2023
024/08/2023 -
How can I set different SLA response times for weekdays and weekends?
Publicado: 24/08/2023
024/08/2023 -
I'm having trouble with duplicate actions from a custom trigger
Publicado: 29/08/2023
029/08/2023 -
How do I use a generic From: name for agent email notifications?
Publicado: 29/08/2023
029/08/2023 -
Can I track Service Level Agreements in Deskpro?
Publicado: 30/08/2023
030/08/2023 -
How does a Round Robin start assigning Tickets?
Publicado: 30/08/2023
030/08/2023 -
How can I send an SLA update to Slack?
Publicado: 31/08/2023
031/08/2023 -
Changing the order of messages on a ticket
Publicado: 08/06/2023
031/08/2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Publicado: 26/07/2023
031/08/2023 -
How do I follow up automatically when a user stops replying?
Publicado: 01/09/2023
007/09/2023 -
Why does my 1 day SLA have a failure date 3 days away?
Publicado: 07/09/2023
007/09/2023 -
Can Deskpro send SMS text notifications?
Publicado: 08/09/2023
015/09/2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Publicado: 14/09/2023
014/09/2023 -
How do I set up a Round Robin for Ticket Assignment?
Publicado: 15/09/2023
015/09/2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Publicado: 15/09/2023
015/09/2023 -
How can I run a trigger for a specific Organization?
Publicado: 19/09/2023
019/09/2023 -
Increasing the priority of tickets when emails are marked with High Importance
Publicado: 08/03/2023
009/01/2024 -
Setting Up an Escalation for Data Retention in Deskpro
Publicado: 26/07/2024
001/08/2024