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Triggers (5)

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How can I receive text alerts with ticket information?

John Davison

17/08/2023
What are Escalations?

Christopher Nadeau

17/08/2023
Automatically add Tasks to Tickets with Triggers

Lara Proud

31/08/2023
Creating Shift Patterns in your Helpdesk

Lara Proud

12/10/2023
How can I send different auto-responses dependent on email addresses?

Chynah Hayde

24/08/2023
How can I set different SLA response times for weekdays and weekends?

James Godwin

24/08/2023
I'm having trouble with duplicate actions from a custom trigger

David Anjonrin-Ohu

29/08/2023
How do I use a generic From: name for agent email notifications?

James Godwin

29/08/2023
Can I track Service Level Agreements in Deskpro?

Nabeel Zahid

30/08/2023
How does a Round Robin start assigning Tickets?

Nabeel Zahid

30/08/2023
How can I send an SLA update to Slack?

Chynah Hayde

31/08/2023
Changing the order of messages on a ticket

Lara Proud

31/08/2023
How do I stop bounces and Out of Office messages being turned into tickets?

Matthew Wray

31/08/2023
How do I follow up automatically when a user stops replying?

Eloise Rea

07/09/2023
Why does my 1 day SLA have a failure date 3 days away?

Dan Baker

07/09/2023
Can Deskpro send SMS text notifications?

Kimberley Wilson

15/09/2023
Can I show the Satisfaction survey only for tickets in a certain department?

Felipe Bessa Coelho

14/09/2023
How do I set up a Round Robin for Ticket Assignment?

Lara Proud

15/09/2023
How do I prevent satisfaction survey requests being sent to particular users?

Paul Davies

15/09/2023
How can I run a trigger for a specific Organization?

Hannah Scott

19/09/2023
Increasing the priority of tickets when emails are marked with High Importance

Matthew Wray

09/01/2024
Setting Up an Escalation for Data Retention in Deskpro

Kim Triel

01/08/2024