Using Deskpro
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How do I set up an email account for outgoing messages only?
Publicado: Jun 3, 2014
0Mar 13, 2018 -
I'm having trouble with outgoing email
Publicado: Jul 31, 2014
0Mar 14, 2018 -
How do I send a different auto-reply to new users?
Publicado: Sep 9, 2014
0Mar 14, 2018 -
How do I use the filter pane?
Publicado: Aug 28, 2014
0Mar 14, 2018 -
I'm having trouble with my portal chat tab
Publicado: Jul 9, 2014
0Mar 14, 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Publicado: Jun 26, 2014
0Mar 13, 2018 -
How do I nominate users to manage an organization's tickets?
Publicado: Nov 16, 2012
0Mar 13, 2018 -
Can I BCC: someone into a ticket thread?
Publicado: Sep 23, 2014
0Mar 14, 2018 -
How can I set up agent permissions, permission groups and department access?
Publicado: Sep 15, 2014
0Mar 14, 2018 -
How do I customize the text that appears on my portal?
Publicado: Sep 9, 2014
0Mar 14, 2018 -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Publicado: Aug 29, 2014
0Mar 22, 2019 -
How do I change the chat widget language?
Publicado: Jan 29, 2013
0Mar 13, 2018 -
How do I view the raw email source for a ticket message?
Publicado: Feb 13, 2013
0Mar 13, 2018 -
I'm having trouble with forwarding user emails to the helpdesk
Publicado: Oct 28, 2014
0Mar 14, 2018 -
I'm having trouble with tickets created via email identifying the wrong user
Publicado: Oct 28, 2014
0Mar 14, 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Publicado: Sep 16, 2014
0Mar 8, 2018 -
Which web browsers does Deskpro support?
Publicado: Sep 10, 2014
0Apr 21, 2020 -
What is the size limit on attachments within Deskpro?
Publicado: Dec 10, 2014
1Dec 10, 2014 -
Why are there two Google authentication apps in Deskpro? (Old)
Publicado: Nov 19, 2014
0Apr 1, 2019 -
Is there a way to CC: someone into a ticket?
Publicado: Sep 23, 2014
0Nov 9, 2017 -
How do I remove links to Deskpro from email notifications?
Publicado: May 19, 2014
0Mar 13, 2018 -
Does Deskpro support multiple languages?
Publicado: Sep 8, 2014
1Sep 12, 2022 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Publicado: Sep 2, 2013
0Jan 14, 2019 -
How do I generate debug information for a ticket?
Publicado: Jul 18, 2013
0Mar 13, 2018 -
How can I take screenshots in Deskpro?
Publicado: May 15, 2013
0Mar 13, 2018 -
What are Deskpro security best practices?
Publicado: Sep 8, 2014
0Apr 17, 2018 -
Can I use a custom domain name for the portal?
Publicado: Aug 16, 2012
0Jan 3, 2019 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publicado: Dec 18, 2014
0Mar 14, 2018 -
How can I use the JIRA integration?
Publicado: Dec 22, 2014
0Mar 14, 2018 -
I'm having trouble with emails sent via eBay not linking to original tickets
Publicado: Dec 22, 2014
0Mar 14, 2018 -
Can I use Deskpro automation for integration with JIRA?
Publicado: Dec 22, 2014
0Nov 9, 2017 -
I'm having trouble adding agent names to the body of user notification emails
Publicado: Jan 7, 2015
0Mar 14, 2018 -
I'm having trouble getting JIRA-related triggers to work
Publicado: Jan 7, 2015
0Mar 14, 2018 -
How can I set different SLA response times for weekdays and weekends?
Publicado: Jan 13, 2015
0Mar 14, 2018 -
Why are agent notes being included in email threads?
Publicado: Jan 12, 2015
0Nov 9, 2017 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Publicado: Jan 13, 2015
0Mar 14, 2018 -
What are the default triggers for?
Publicado: Jan 22, 2015
0Mar 14, 2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Publicado: Jan 26, 2015
0Oct 8, 2019 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Publicado: Jan 26, 2015
0Apr 1, 2019 -
Can I import the tickets and other information from my legacy helpdesk?
Publicado: Jan 26, 2015
0Oct 22, 2020 -
How do I translate a custom phrase?
Publicado: Jan 29, 2015
0Mar 14, 2018 -
How do I install the 'Resolve User Hostnames' app
Publicado: Jan 30, 2015
0May 14, 2018 -
What resources are available for teaching agents to use Deskpro?
Publicado: Feb 3, 2015
0Mar 1, 2018 -
How do I bulk delete tickets?
Publicado: Feb 4, 2015
0Nov 9, 2017 -
How do I set up a new user registration form?
Publicado: Feb 9, 2015
0May 8, 2018 -
I'm having trouble getting embedded videos to work correctly
Publicado: Feb 9, 2015
0Mar 14, 2018 -
Is time counted from when an SLA is applied?
Publicado: Feb 10, 2015
1Sep 2, 2021 -
How can I best manage out-of-office agents accounts?
Publicado: Apr 1, 2015
0Mar 14, 2018 -
How do I delete all my test tickets?
Publicado: Jun 15, 2015
0Jun 13, 2022 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publicado: Jun 2, 2015
0Mar 14, 2018