Using Deskpro
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Ticket followers replying by email is going to the user not the agent
Published: 03/06/2014
009/11/2017 -
How do I remove links to Deskpro from email notifications?
Published: 19/05/2014
013/03/2018 -
Sending different auto-responses based on email address
Published: 20/05/2014
015/06/2021 -
Why can't I add a custom ticket status?
Published: 22/05/2014
013/03/2019 -
How do I assign multiple tickets to one user from another?
Published: 28/05/2014
013/03/2018 -
I'm having trouble with images not displaying correctly in emails or articles
Published: 29/05/2014
013/03/2018 -
I'm having trouble with an error: "550 Unable to relay"
Published: 29/05/2014
013/03/2018 -
How do I restrict access to parts of my portal?
Published: 29/05/2014
029/04/2020 -
How do I show users which agents are following their tickets?
Published: 30/05/2014
013/03/2018 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: 30/05/2014
001/04/2019 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Published: 02/06/2014
0{date} -
I'm having trouble with translated words appearing in the wrong order
Published: 03/06/2014
013/03/2018 -
How do I set up an email account for outgoing messages only?
Published: 03/06/2014
013/03/2018 -
I'm having trouble with some of our portal missing
Published: 19/05/2014
013/03/2018 -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10/06/2014
013/03/2018 -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 10/06/2014
013/03/2018 -
How do I convert a normal user to an agent?
Published: 11/06/2014
013/03/2018 -
Why aren't Community Channels showing up on my portal?
Published: 11/06/2014
010/09/2019 -
I'm having trouble changing the order of messages displayed on a ticket
Published: 13/06/2014
013/03/2018 -
Why is some of my agent interface missing?
Published: 26/06/2014
013/03/2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 26/06/2014
013/03/2018 -
I'm having trouble receiving notification emails when I create a ticket
Published: 26/06/2014
013/03/2018 -
How can I run an email-only helpdesk?
Published: 26/06/2014
007/12/2018 -
I'm having trouble with text formatting
Published: 26/06/2014
013/03/2018 -
Creating an Impact, Urgency and Priority matrix
Published: 24/03/2021
024/03/2021 -
How do I view the raw email source for a ticket message?
Published: 13/02/2013
013/03/2018 -
How do I enable logging for incoming email processing?
Published: 18/09/2012
019/11/2018 -
What is an agent?
Published: 18/09/2012
014/05/2019 -
How many users can I have?
Published: 18/09/2012
008/11/2017 -
I'm having trouble with Active Directory authentication
Published: 24/10/2012
013/03/2018 -
Can I import data from other systems or helpdesks?
Published: 24/10/2012
022/10/2020 -
I'm having trouble with an error: "Error with your forwarded email"
Published: 05/11/2012
013/03/2018 -
How do I nominate users to manage an organization's tickets?
Published: 16/11/2012
013/03/2018 -
What documentation is available for Deskpro?
Published: 05/12/2012
001/03/2018 -
How do I use variables in snippets, messages and webhook actions?
Published: 11/12/2012
415/06/2018 -
How do I add ticket properties to user emails?
Published: 17/12/2012
017/04/2018 -
How do I keep my read email on a POP3 server?
Published: 29/01/2013
025/05/2018 -
How do I change the chat widget language?
Published: 29/01/2013
013/03/2018 -
Can I use a custom domain name for the portal?
Published: 16/08/2012
003/01/2019 -
I'm having trouble with replies not being added to the correct tickets
Published: 20/02/2013
013/11/2018 -
How do I enable logging for outgoing email?
Published: 07/03/2013
013/03/2018 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: 27/03/2013
102/09/2021 -
How do I manually run the email processing command?
Published: 09/04/2013
019/11/2018 -
How do I create a custom button for my chat widget?
Published: 22/04/2013
013/03/2018 -
How can I take screenshots in Deskpro?
Published: 15/05/2013
013/03/2018 -
How do I generate debug information for a ticket?
Published: 18/07/2013
013/03/2018 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: 02/09/2013
014/01/2019 -
How can I copy data from user authentication apps into custom user fields?
Published: 16/01/2014
013/03/2018 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 14/03/2014
021/07/2020 -
How can I set up ticket assignment workflows?
Published: 19/05/2014
014/01/2019