Using Deskpro
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Automatic update from the legacy Portal theme to the Help Center theme
Published: 19/08/2020
026/08/2020 -
How do I update my portal to the latest version?
Published: 27/05/2016
003/10/2019 -
I'm having trouble with an error: "mistakes with form"
Published: 25/05/2016
014/03/2018 -
How do I include ticket account addresses in emails?
Published: 22/06/2015
014/03/2018 -
I'm having trouble with the round robin working properly
Published: 18/06/2015
014/03/2018 -
How do I change the logo on the agent login screen?
Published: 10/06/2015
020/03/2019 -
I'm having trouble getting variables in custom phrases to work
Published: 09/06/2015
014/03/2018 -
How can I translate Deskpro into my language or improve an existing translation?
Published: 04/06/2015
012/03/2018 -
How do I bulk delete tickets?
Published: 04/02/2015
009/11/2017 -
What resources are available for teaching agents to use Deskpro?
Published: 03/02/2015
001/03/2018 -
How do I install the 'Resolve User Hostnames' app
Published: 30/01/2015
014/05/2018 -
How do I install the Messenger widget in Wordpress?
Published: 22/06/2016
009/10/2020 -
How do I install the chat widget in Shopify?
Published: 22/06/2016
008/05/2018 -
How do I install the chat widget in Joomla?
Published: 22/06/2016
014/03/2018 -
Emails on cloud are rejected due to missing or invalid rDNS entry
Published: 13/08/2020
013/08/2020 -
Posting updates to Microsoft Teams
Published: 16/07/2020
022/09/2020 -
Messenger Widget Options
Published: 15/07/2020
020/07/2020 -
How do I pre-fill ticket form fields automatically for certain users?
Published: 08/05/2018
015/01/2019 -
How do I make guides or knowledgebase articles only visible to agents?
Published: 05/04/2018
005/04/2018 -
How can I switch email clients whilst using Deskpro?
Published: 16/09/2016
014/03/2018 -
How do I change the welcome message for different usergroups?
Published: 26/08/2016
014/03/2018 -
How do I remove chat from the user portal but offer chat on a different site?
Published: 18/08/2016
014/03/2018 -
How do I set a default department for tickets submitted via the user portal?
Published: 08/08/2016
014/03/2018 -
How do I install the chat widget in Magento?
Published: 22/06/2016
014/03/2018 -
How do I translate a custom phrase?
Published: 29/01/2015
014/03/2018 -
I'm having trouble getting JIRA-related triggers to work
Published: 07/01/2015
014/03/2018 -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Published: 29/08/2014
022/03/2019 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Published: 29/07/2014
014/03/2018 -
I'm having trouble with incoming emails not being turned into tickets
Published: 29/07/2014
014/03/2018 -
Why can't I see flags?
Published: 28/07/2014
1{date} -
How do I set up an Outlook account as a ticket account for Cloud?
Published: 24/07/2014
014/03/2018 -
How do I enable logging for outgoing email?
Published: 07/03/2013
013/03/2018 -
How do I nominate users to manage an organization's tickets?
Published: 16/11/2012
013/03/2018 -
I'm having trouble with an error: "Error with your forwarded email"
Published: 05/11/2012
013/03/2018 -
Can I import data from other systems or helpdesks?
Published: 24/10/2012
022/10/2020 -
I'm having trouble with Active Directory authentication
Published: 24/10/2012
013/03/2018 -
Can Deskpro integrate with other software?
Published: 02/09/2014
027/03/2019 -
How do I bill users or record time spent on support?
Published: 02/09/2014
008/03/2018 -
How do I use drag and drop ticket attachments?
Published: 02/09/2014
014/03/2018 -
I'm having trouble adding agent names to the body of user notification emails
Published: 07/01/2015
014/03/2018 -
How can I use the JIRA integration?
Published: 22/12/2014
014/03/2018 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 18/12/2014
014/03/2018 -
How can I set up a simple request management process?
Published: 18/12/2014
014/03/2018 -
How come my "1 day" SLA has a failure date 3 days away?
Published: 15/12/2014
009/11/2017 -
How do I debug an authentication app on Deskpro On-Premise?
Published: 09/10/2014
008/11/2017 -
Can I use LDAP to sign in my agents?
Published: 09/09/2014
001/04/2019 -
How do I customize the text that appears on my portal?
Published: 09/09/2014
014/03/2018 -
How do I send a different auto-reply to new users?
Published: 09/09/2014
014/03/2018 -
How do I automatically email users when their ticket has been assigned?
Published: 08/09/2014
014/03/2018 -
Can I use a custom domain name for the portal?
Published: 16/08/2012
003/01/2019