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Using Deskpro

Admin (171)

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Agent (48)

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Sysadmin (8)

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End-Users (2)

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I'm having trouble with outgoing email

Ben Henley

30/06/2023
How do I send a different auto-reply to new users?

Ben Henley

16/08/2023
What are Deskpro security best practices?

Ben Henley

17/04/2018
How can I use the JIRA integration?

Ben Henley

16/08/2023
I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

16/08/2023
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

06/10/2023
How do I install the 'Resolve User Hostnames' app

Ben Henley

14/05/2018
I'm having trouble getting embedded videos to work correctly

Ben Henley

16/08/2023
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Ben Henley

16/08/2023
How do I embed individual knowledgebase articles in an external app or site?

Ben Henley

16/08/2023
How do I install the chat widget in Shopify?

Lauren Cumming

16/08/2023
How do I install the chat widget in Drupal?

Lauren Cumming

16/08/2023
How do I install the chat widget in Joomla?

Lauren Cumming

16/08/2023
How do I install the chat widget in Magento?

Lauren Cumming

16/08/2023
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

14/03/2018
What do I do if I need a specific feature?

Chris Padfield

01/08/2023
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

16/08/2023
How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

10/02/2022
QR Code for Mobile App

Emily Booth

10/12/2018
How can I set different styling for emails across different brands?

Grace Howlett

14/02/2019
Why are some automatic Replies added as an internal Note?

Emily Booth

29/08/2023
Creating Deskpro Tickets using Google Calendar and Zapier

Matthew Wray

29/11/2022
Sending SMS updates to users using Zapier and Twilio

Matthew Wray

21/08/2024
Event Codes

Emily Booth

21/08/2024
Posting updates to Microsoft Teams

Matthew Wray

24/11/2023
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

08/09/2023
I'm having trouble with text formatting

Ben Henley

16/08/2023
I'm having trouble with some tickets ending up in random departments

Ben Henley

09/01/2024
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux

Ben Henley

16/08/2023
How do I bill users or record time spent on support?

Ben Henley

16/08/2023
Can I use LDAP to sign in my agents?

Ben Henley

16/08/2023
How can I reply to user tickets by email?

Ben Henley

13/09/2023
Which version of Deskpro am I using?

Lewis Stonier

10/05/2023
Outbound IP addresses for Deskpro Cloud

Felipe Bessa Coelho

20/06/2023
How does user auto-response flood protection function?

Chynah Hayde

22/06/2023
Deskpro Performance on Low-Spec Devices

Jake Biddell

31/08/2023
How do I automatically separate email that's forwarded into a single inbox?

Sean Kerwin

13/09/2023
How can I improve email previews for certain mobile email apps?

James Godwin

29/08/2023
How do I filter users from an authentication source?

James Godwin

29/08/2023
How does Deskpro determine the sender of an email?

Manu Marquez

30/08/2023
I'm having trouble with the Start Chat button

Nabeel Zahid

30/08/2023
Using the Deskpro API browser

Lewis O'Connor

13/09/2023
Why does my helpdesk reject replies to a resolved ticket?

Ben Henley

19/09/2023
Deskpro for IT Teams

Grace Howlett

20/09/2023
Creating Triggers for Auto-Triaging Tickets in Deskpro based on keywords

Kim

26/07/2024
iCal Sync for News on Deskpro Help Center

Kim

01/08/2024
Updating Text on the Contact Us Page

Kim

19/08/2024
Help Center Editing - Embedding Code into your Help Center Page

Kim

20/08/2024
Setting Up an Escalation to Restrict Agent Access to Archived Tickets

Kim

22/08/2024
Customizing Article Templates: A Guide to Hiding Author and Update Information

Kim

29/08/2024