Ticket Structure
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How do I set up a new user registration form?
Publicado: 08/09/2023
008/09/2023 -
How do I set a default department for tickets submitted via the Help Center?
Publicado: 17/08/2023
017/08/2023 -
How can I have two teams of Agents who can’t see each other’s Tickets?
Publicado: 17/08/2023
017/08/2023 -
How do I add Custom User Fields to Ticket Forms?
Publicado: 01/09/2023
008/09/2023 -
What is Ticket Archiving and why should I use it?
Publicado: 16/06/2023
007/09/2023 -
Why can't I add custom ticket statuses?
Publicado: 16/06/2023
007/09/2023 -
How do I follow up automatically when a user stops replying?
Publicado: 01/09/2023
007/09/2023 -
How can I make a department visible to agents only?
Publicado: 07/09/2023
007/09/2023 -
How do I make a reusable checklist of things to do within a ticket?
Publicado: 03/10/2023
003/10/2023 -
Creating an Impact, Urgency and Priority matrix
Publicado: 01/08/2023
009/01/2024