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Base de conhecimentos
7. Set up Live Chat
6. Manage your tickets
5. Create triggers to automate processes
4. Connect Deskpro to customer channels
3. Add agents to Deskpro
Ver todos os artigos em Getting Started
Sales, Billing & Legal
What happens if I want to change the number of agents I pay for?
Can I buy part-time or 'light' agent licenses?
My company is VAT-registered in the EU. How do I get an invoice for On-Premise without VAT?
I want to buy Deskpro but I need you to send me an invoice
Can I pay by check?
Ver todos os artigos em Sales, Billing & Legal
How can I run an email-only helpdesk?
I'm having trouble with resolved tickets creating new tickets when users reply
I'm having trouble making a custom report retrieve phone numbers
How do I change the number of news posts shown on the portal home page?
Hide Option to Upload Image
Ver todos os artigos em Using Deskpro
Do you provide training?
Can I import the tickets and other information from my legacy helpdesk?
What resources are available for teaching agents to use Deskpro?
Do you charge for updates to Deskpro?
Can Deskpro upgrade my on-premise instance on my behalf?
Ver todos os artigos em Additional Services
Developer & Reporting
How can I copy data from user authentication apps into custom user fields?
Creating and maintaining your Knowledgebase
My report has stopped working with an "Unknown column reference tickets.charges.comment" error (Old)
Export user data
Enable/Disable the legacy proxy API
Ver todos os artigos em Developer & Reporting
Managing Deskpro On-Premise
Switching from database to filesystem storage or back doesn't change database size
Enable archiving to increase performance with very large ticket numbers
Using a Unix socket to connect to MySQL
Missing MSVCR DLL error when trying to install
Ver todos os artigos em Managing Deskpro On-Premise