This is a minor release that updated language translations for the user portal and agent interface.
If you are using DeskPRO Cloud, we will roll out this update to your helpdesk soon.
If you are using DeskPRO On-Premise, you can update your helpdesk to the latest version from your admin interface.
We are always looking for ways to improve your experience with Deskpro in terms of making it more user-friendly. This is why we have introduced 'Click-to-edit' fields on tickets. You can now simply click on any field in your ticket properties box, such as Workflow or Category, and edit it straight away. Click on a field, edit it and press save at the bottom to make a change. You don't have to click on the gear to make fields editable anymore which is a great time saver and makes this process a lot more effortless.
We are really excited to introduce the ability to add rules based on custom fields to your ticket layouts. You can now add custom fields and create dependencies just like you can currently with our in-built fields. This adds a new level of customization, flexibility and dynamicness to your contact forms, as you can now expose only the most relevant fields to your users, based on what they have previously selected. This also means your agents get all of the information they need first time round and your users aren't subjected to the visual clutter of many optional fields that do not apply to them.
Hopefully, you find this to be a useful feature that streamlines your communication with your users and allows your agents to be more efficient and faster at answering inquiries and troubleshooting issues.
To create custom field dependencies, simply go to Admin > Tickets > Departments > Layouts. Each field on your layout has a cog that allows you to add advanced customization. Select this and you will see the option 'Only show this field based on custom criteria'. You can then select from any custom fields you have created and set your rule!
First of all a big Happy New Year to everyone :)
We hope you all had a lovely holiday period and have had a great start to 2017 so far.
Things are busier than ever here at DeskPRO, with lots of new team members joining this month to help us kick the year off to an amazing start and we are continuing to work on a range of BIG new features and improvements to DeskPRO. We look forward to releasing these throughout the year.
We are releasing v5.3 today, our first release of the year and this contains a highly sought after feature that we hope you all find useful.
We look forward to hearing your feedback.
We wish you all the best for 2017!
The DeskPRO team
Release v5.3
Features
Improvements
Fixes
Chat
Admin
Agent
If you are using DeskPRO Cloud, we will roll out this update to your helpdesk soon.
If you are using DeskPRO On-Premise, you can update your helpdesk to the latest version from your admin interface.
Fixes
If you are using DeskPRO Cloud, we will roll out this update to your helpdesk soon.
If you are using DeskPRO On-Premise, you can update your helpdesk to the latest version from your admin interface.
Fixes
If you are using DeskPRO Cloud, we will roll out this update to your helpdesk soon.
If you are using DeskPRO On-Premise, you can update your helpdesk to the latest version from your admin interface.
Fixes
If you are using DeskPRO Cloud, we will roll out this update to your helpdesk soon.
If you are using DeskPRO On-Premise, you can update your helpdesk to the latest version from your admin interface.
Improvements
Fixes
If you are using DeskPRO Cloud, we will roll out this update to your helpdesk soon.
If you are using DeskPRO On-Premise, you can update your helpdesk to the latest version from your admin interface.
Fixes
If you are using DeskPRO Cloud, we will roll out this update to your helpdesk soon.
If you are using DeskPRO On-Premise, you can update your helpdesk to the latest version from your admin interface.
Internet Explorer 9, released by Microsoft on March 14th, 2011, will no longer be supported by DeskPRO. This is for both On-Premise and Cloud users. This is in line with Microsoft's announcement in early 2016 to end support (including security updates) for old versions of Internet Explorer. More information on this here.
End of support means that DeskPRO will not fix any bugs related to Internet Explorer 9. This also means that the agent and admin interfaces will not work optimally when using Internet Explorer 9.
Why the change?
Browsers as an external technology, can influence the features and services that DeskPRO offers. These older browsers often lack support for new web technologies as well as the latest security updates from Microsoft. This change therefore allows us to use modern browser technologies to give you and your users the best DeskPRO experience possible- as well as add awesome new features!
What to do if you are using IE 9 or earlier
You need to upgrade to a more modern web browser. If you would like to or have to stick with a Microsoft browser, we would recommend Internet Explorer 11. If you are using Windows 10 you also have the option of updating to Microsoft Edge. These browsers will offer you improved security and an improved user experience.
Google Chrome and Mozilla Firefox are two other alternative browser options you could try out. These browsers are popular with many software providers including us!
If you hae any questions please contact us at support@deskpro.com
New Features and Additions
Improvements
Fixes
Admin Interface
Agent Interface
User Portal
Chat Widget
Integrations & Apps
API
Errors
If you are using DeskPRO Cloud, we will roll out this update to your helpdesk soon.
If you are using DeskPRO On-Premise, you can update your helpdesk to the latest version from your admin interface.
We are excited to announce that the first release of our agent and admin redesign will be available to you soon. We are going to be slowly introducing a new look and feel to DeskPRO over the upcoming months, as we aim to have a new clean aesthetic that improves usability of the platform and ultimately functionality too, as we introduce new features and improvements. We understand that even small product changes can sometimes take a little getting used to, but we are confident that they will improve your DeskPRO experience and we are excited to introduce you to many new features in the new year. Please find a detailed walkthrough of all upcoming changes below.
New Header and App Bar
App Bar
The first big change we have made is removing the separation between the agent and admin interfaces. Unifying the two interfaces means loading the admin section of DeskPRO no longer affects your view in the agent interface. Agents with admin access can simply click on 'Admin' and be in the admin section straight away, making it easy to swap and change between the two interfaces. This change has also substantially reduced loading times across the helpdesk for anyone with both admin and agent access.
We have also taken this opportunity to refresh the icon designs so that they are clearer and more inline with the cleaner aesthetic going forward.
Header
When you first log in you will be greeted with a quick walkthrough guide to show you the ins and outs of our newly updated header. The changes were introduced to accommodate the fact that we have unified the interfaces, which created a need for a more consistent header. Functionality hasn't changed, just the placement and look of certain things and you will now be able to answer live chats, check notifications, search for tickets and create new content while you are in the admin area of your helpdesk.
Profile and Chat: We have moved the profile icon to the far right as this is a more conventional position in a web app and the chat icon follows to the left of this as it relates to your profiles online status.
Views: this remains in the same positions as the old interface.
Notifications: These have been separated from the search bar and moved to the right hand side now as they are not related to search at all.
Search and Recent Activity: This is now accessible in the top left and can be accessed from any area of the interface including Admin and Reporting. Search is no longer linked to just the ticketing interface.
Add New +: This has been moved into the header from the ticketing tab section. Now that the interfaces are no longer separated you can create a ticket, or new content from anywhere in DeskPRO without having to go to the ticketing interface. This will move slightly as other features are added to the header. It will be positioned closer to the tabs in the ticket interface after these changes.
This update will be available in version #5.2 for On-Premise users and Cloud helpdesks will be updated in the near future after the release. We would love to hear your feedback on the new header and app bar so feel free to email us at support.deskpro.com with your thoughts :)
Release #5.1.4
We are pleased to announce a new release of DeskPRO - build #5.1.4
Fixes
Improvements
Cloud helpdesks will be begin to be updated shortly.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
Release #5.1.3
We are pleased to announce a new release of DeskPRO - build #5.1.3
Fixes
Cloud helpdesks will be begin to be updated shortly.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
Release #5.1.2
We are pleased to announce a new release of DeskPRO - version #5.1.2
Improvements
Fixes
Cloud helpdesks will be begin to be updated shortly.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
New Features and Additions
Improvements
Fixes
Cloud helpdesks will begin to be updated soon.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface using the auto-updater.
If you have any questions about the above or any feedback to pass on contact support@deskpro.com
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #443.
The following is an automatically generated list of changes in this release:
We will begin rolling out this update to the cloud soon. This post will be updated once all cloud sites have been updated.
If you are using DeskPRO download, you can update your installation from the admin interface.
We are excited to announce that you can now create a multi-brand helpdesk on DeskPRO. Multi-branded portals can be used to cater for the different organizations that you provide support to, different brands within your company or the different products and services that your organization offers. Each brand or product can have their own unique, branded portal with tailored content which you can manage from one single helpdesk!
This means unique knowledgebase articles, news posts, download files, chat widgets, contact forms and of course the ability to brand each portal with different logos, colours, fonts and layouts. Each brand will have its own subdomain so you can direct the right users to the right content! For set-up information click here.
Our new portal editor allows you to personalize each of your portals by giving you control over the look and feel, so you can recreate the style of each of your brands. You can edit details such as logos, fonts, welcome messages, colours and positioning. Simply flick between the different brands you have set up to customize each one!
*More advanced editing is available using our template and CSS editor.
Similarly, you can also create a tailored chat widget for each branded portal. This means customizing the colours, positioning, phrases used, as well as proactive chat settings. Simply flick between your different brands to change the widgets accordingly.
Using DeskPRO's departments, you can create unique contact forms for each brand. Capture the information you need from each group of users and only show the departments and fields that are most relevant to them.
Help your users have a more pesonalized experience, by creating custom content for each of your brands. The Publish app will now allow your agents to create knowledgebase articles and categories for each individual brand you set up. This will allow you to display only the most relevant content, and better organize your self-service content and documents for your users.
You can also create separate News posts and upload unique Download materials for each brand. This means your users will only be exposed to updates and content that is most relevant and useful for them.
*Please note, our Feedback feature is not yet available for Multi-Branded Portals.
Group tickets by brand, create filters to track these tickets and search for any relevant tickets for any of your brands too! Each ticket will be linked to a brand which will automatically be populated when a ticket is submitted via your portal, agents can update the brand when creating a new ticket, or a ticket is created by email.
To help you adjust your workflows and business processes to efficiently manage your multiple brands, you can create triggers, escalations and SLAs using brands as a form of criteria. Create automations for specific brands only, track brand specific SLAs easily and create processes to automatically assign tickets the correct brand!
You can now insert "brand" as a variable when creating snippets, helping your agents to manage multiple brands productively and efficiently.
Capture data on your key metrics and indicators in relation to each of your brands. Use DeskPRO's reports dashboard and builder to view and export data on brand related queries to determine trends and for any analysis.
Can I restrict agents to specific brands?
Yes you sure can! Let your expert agents manage the brands they know best, by creating permission groups that link to the right department and brand! Allow your agents access to as many brands as needed.
How do I set up unique contact forms for each of my brands?
Brands are linked to departments so you can set up a contact form for each department, and attach the relevant brands! This means you can display brand specific forms by creating unique departments, or display generic support forms to all brands!
The new DeskPRO portal system is now generally available for all customers.
If you're already a DeskPRO customer and you want to try out the new portal on a test helpdesk, you can sign up for a trial at www.deskpro.com/signup/ to explore the great design improvements and new features. (See our earlier post for a reminder of what the new portal system includes).
We'll make the new portal available for existing helpdesks soon - we know a lot of you are excited for this major update! If you have a Cloud helpdesk, we will email you in advance to inform you when your helpdesk will be updated to the new system.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #442.
The following is an automatically generated list of changes in this release:
We will begin rolling out this update to the cloud soon. This post will be updated once all cloud sites have been updated.
If you are using DeskPRO download, you can update your installation from the admin interface.
It's important to know about your users. DeskPRO already enables you to keep detailed profiles for users and organizations, with notes, contact information, and easy access to past tickets and activity history.
We've added the ability to store files right on CRM records, for quick reference by your agents. It might be the custom software driver you made for a user, a VIP client's biography, a company operating manual, a set of invoices... anything that will improve your service.
When your DeskPRO helpdesk is upgraded to the latest version, you'll see a new Files section in user and organization profiles.
Have you visited our portal at support.deskpro.com recently? If so, you'll have noticed that it has a shiny, modern new look.
That's because we've updated it to the new DeskPRO portal system. It's not just a cosmetic update; the new portal has lots of new features and improvements which our developers have worked hard to build, based on your feedback and suggestions.
Of course, we're not going to keep this update to ourselves for long. Soon, you're going to be able to use the new portal system on your own helpdesk.
Let's go through the many benefits of the new portal.
The old portal didn't always look great on smaller screens, like smartphones. We've redesigned the new portal from the ground up to use responsive design: in other words, the layout will change to fit whatever device you're viewing it on, whether that's a phone, a tablet, a small laptop or a giant monitor.
Not only does the new portal look better, but it's designed to deliver a better experience for your users.
Here's an example: now, when a user logs in, they will be notified of any new agent replies at the top of the portal.
The list of all a user's tickets also indicates more clearly when a ticket needs a response, as well as providing a lot more information about each ticket at a glance.
The view of an individual ticket has also been greatly improved. Now the user can change who is CC'd in to a ticket after it has been created.
In the old portal, when you searched the portal as a user, the results included all types of portal content mixed together: News posts, Knowledgebase articles, Feedback items, and so on.
If your search term just happened to match a lot of News posts, they would dominate the search results - even if what you were looking for was a Knowledgebase article.
Now with the new system, different types of portal content are shown in separate sections, so it's easy to find the type of content you need.
You'll notice that search now includes the user's own tickets.
We've redesigned the portal editor to give you finer control of exactly how your portal looks. Now you can edit details like font size and element positioning without needing to be a web designer, so it's easier to style your portal to fit with the rest of your brand.
We've moved the controls to turn sections of the portal on and off to a separate page, outside of the portal editor.
If you're taking advantage of DeskPRO's usergroup system to present different portal content to different users, you'll find you can easily preview what the portal will look like to any group.
If you do need to customise the portal at a deeper level, you still have the option to edit the portal templates. You'll find the new template system simpler and easier to understand, and the editing experience has been greatly improved with the addition of color syntax highlighting and auto-complete.
Are wild spam robots submitting junk tickets and comments into your portal, wasting your time? The old portal had a bunch of options to prevent this with "enter these letters" CAPTCHA tests and rate limits. In the new system, you'll find we've put all the settings about this together in one convenient location.
We've also added the option to use Google's reCAPTCHA system, which can verify most humans without even needing them to complete a CAPTCHA challenge at all.
Submitting a new ticket from the portal is greatly improved.
All the input is stored as you type - just like in the agent interface - so if a user's browser crashes or they accidentally close the tab, they can continue right where they left off.
Users can drag and drop attachments to add them to a ticket, and even paste images straight into the ticket message - just like your agents can.
We've added the ability to provide translations for News posts, as you can for other portal content. Users can request email notifications when you publish posts, alongside the existing RSS feed option.
By popular demand, we've added a great new "pro-active" chat feature which allows you to offer a greeting to your users or ask them a question, before they initiate a conversation with you.
This is a great way to make your customers who are looking for support feel that you're eager to help!
While we were improving chat, we also added an easy-to-use editor which allows you to customise how the chat widget looks and behaves. You can change the size and wording of the chat button, use custom colors, change the position and size of the chat window, and more.
If you want to get a feel for how the new portal is better, please check out support.deskpro.com. If you spot any glitches, or have any questions about how the new portal will work on your helpdesk, email us right away at support@deskpro.com.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #441.
The following is an automatically generated list of changes in this release:
We will begin rolling out this update to the cloud soon. This post will be updated once all cloud sites have been updated.
If you are using DeskPRO download, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #440.
The following is an automatically generated list of changes in this release:
This update has been rolled out to Cloud helpdesks.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #439.
The following is an automatically generated list of changes in this release:
This update has been rolled out to Cloud helpdesks.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #438.
The following is an automatically generated list of changes in this release:
This update has been rolled out to Cloud helpdesks.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #437.
The following is an automatically generated list of changes in this release:
This update has been rolled out to Cloud helpdesks.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #436.
The following is an automatically generated list of changes in this release:
We will begin rolling out this update to the Cloud soon. This post will be updated once all Cloud sites have been updated.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #435.
The following is an automatically generated list of changes in this release:
We will begin rolling out this update to the Cloud soon. This post will be updated once all Cloud sites have been updated.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #434.
The following is an automatically generated list of changes in this release:
We will begin rolling out this update to the Cloud soon. This post will be updated once all Cloud sites have been updated.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #433.
The following is an automatically generated list of changes in this release:
This update has been rolled out to Cloud helpdesks.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #432.
This version includes several bugfixes.
It fixes a possible issue with data loss from organization fields.
This update has been rolled out to Cloud helpdesks.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #431.
The following is an automatically generated list of changes in this release:
This update has been rolled out to Cloud helpdesks.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
There's nothing more annoying than losing work because your browser crashed, or, still worse, because you accidentally closed the wrong tab, so you can't even blame the browser.
We hate that too. DeskPRO already automatically saves anything you type in the ticket reply box. Now, we've eliminated another potential frustration by adding automatic saving of your work while you're creating a ticket.
It's very simple to use: if you're creating a new ticket and something happens (whether that's your browser crashing, accidentally closing the browser tab that DeskPRO's open in, or accidentally closing the ticket tab within DeskPRO), just use New Ticket and you can carry on where you left off.
If you decide that you want to abandon what you've typed and start again, you'll notice that there's a Discard Draft button that will delete the ticket contents.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #430.
The following is an automatically generated list of changes in this release:
This update has been rolled out to Cloud helpdesks.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
A couple of weeks ago, a file leakage vulnerability was discovered by a third-party security researcher doing an internal audit.
This issue was reported privately by a responsible professional and we are confident that it was never "in the wild". We have no evidence that this bug was ever applied by a malicious user on any helpdesk.
Affected Script
The vulnerability was found in a helper script (app/sys/scripts/testfile.php) used by our automated testing framework. It was meant for use by our QA tools and served no purpose in production. This affected DeskPRO On-Premise helpdesks (not Cloud) using builds between 323 and 425.
This file and other types of internal system tools (such as diagnostic tools) are not accessible directly. They are only accessible through a specific "loader" URL. The "loader" was patched to disable access to the testfile.php script thereby fixing the vulnerability.
Timeline
Securing your helpdesk
If you have not already, you must upgrade your DeskPRO helpdesk to the latest version. If you are using a version older than 426, then you are affected and must upgrade to remain safe.
Now is also a good time to read our security guide in our sysadmin manual:
https://manuals.deskpro.com/html/sysadmin/securing/securing.html
This guide goes over a few methods to add extra security to your On-Premise installation.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #429.
This is a minor bugfix release.
This update has been rolled out to Cloud helpdesks.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #428.
The following is an automatically generated list of changes in this release:
This update has been rolled out to Cloud helpdesks.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #427.
The following is an automatically generated list of changes in this release:
This update has been rolled out to Cloud helpdesks.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
This release fixes a critical security issue that affects earlier DeskPRO On-Premise versions. It is important that you update your DeskPRO installation immediately.
In most cases, you can update from the admin interface home page using the automatic updater:
If that does not work, please either:
a) Use the command-line updater.
b) Manually update your helpdesk.
If you have any problems updating, please immediately contact DeskPRO Support at support@deskpro.com.
The DeskPRO team apologies for the inconvenience caused by this urgent security release but stresses the urgency of upgrading your DeskPRO installation immediately.
Note: The Cloud platform is NOT affected.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #425.
The following is an automatically generated list of changes in this release:
This update has been rolled out to all Cloud customers.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #424.
The following is an automatically generated list of changes in this release:
This update has been rolled out to all Cloud customers.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #423.
The following is an automatically generated list of changes in this release:
This update has been rolled out to all Cloud customers.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #422.
The following is an automatically generated list of changes in this release:
This update has been rolled out to all Cloud customers.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #421.
The following is an automatically generated list of changes in this release:
This update has been rolled out to all Cloud customers.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
With Deskpro's snippets feature, your agents can quickly insert common phrases or "canned answers", and use variables to add a personalization, so the pre-written text can address each user by name or refer to details of their ticket.
To get the best out of snippets, it's important to write them carefully and only use them at the right time.
We've now added draft snippets, enabling you to create snippets which aren't shown by default.
You can now save a draft snippet and ask a couple of agents to review it, without making it visible to the rest of your agents until it's ready.
Another use for drafts is to hide snippets that are only useful at a certain time of year. No need to wade through all the snippets about your Easter product line to find the pumpkin spice FAQ.
We've updated the snippets section of the agent manual with full documentation of how to use drafts.
Deskpro On-Premise admins, update your helpdesk now to get this feature. If you're a Deskpro Cloud customer, we'll be rolling this out to your helpdesk soon.
If you have a lot of multi-step procedures that your agents need to carry out, you're probably already speeding things up by storing them as one-click macros.
If you've built up a big library of macros, it can take a while to find the right one. We've now added macro filtering so your agents can find the right macro more easily.
With macro filtering, you type a few letters or a word, and Deskpro instantly displays only the macros which match what you entered.
We've also added the ability to store your macros in nested folders.
Now it's easier than ever for your agents to find the right macro for each situation.
You can even filter within a folder:
Deskpro On-Premise admins, you can update your helpdesk now to get these features. If you're a Deskpro Cloud customer, we'll be adding this to your helpdesk soon.
Deskpro turbo-charges your agents with features to speed up everyday support tasks. Snippets let them quickly insert common phrases or "canned answers". Macros enable them to store several tasks and then carry them out with one click.
So you can ensure you're getting the most out of snippets and macros, we've now added snippet and macro usage reporting through Deskpro's existing powerful reports interface.
You'll find built-in reports about how often each snippet or macro is used on your helpdesk at the bottom of the Tickets section.
Now you can see if your agents are making the best use of Deskpro's high productivity interface, or if more training is required. Real usage information also helps you plan new snippets and macros.
If you need a more specific question answered, the same usage information is now available in your custom reports. You'll find the new variables you need to do this documented in the Reports manual.
DeskPRO On-Premise admins, you can update your helpdesk now to get this feature. If you're a Deskpro Cloud customer, we'll be adding this to your helpdesk soon.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #420.
The following is an automatically generated list of changes in this release:
This update has been rolled out to all Cloud customers.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
We are pleased to announce a new release of the DeskPRO helpdesk platform, build #419.
The following is an automatically generated list of changes in this release:
We are rolling this update out to the Cloud. This post will be updated once all Cloud helpdesks have been updated.
If you are using DeskPRO On-Premise, you can update your installation from the admin interface.
