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You can now download a list of tickets as a CSV file - News / Product / Product (Agent) - Deskpro Support

Nov 8 2022

You can now download a list of tickets as a CSV file

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We added the ability to download a list of tickets as a CSV file. Click the new CSV icon in the left-hand corner of the interface, indicated with the blue square, which will generate a table of the current tickets on the page.

Icon.pngWhen you click on the icon, a table will immediately export the tickets on the current page of the helpdesk into a CSV file, and the file will download to your computer.

The CSV export can include information, such as the following, about your tickets:

  • Ticket ID

  • Ticket Subject

  • User’s Name

  • User’s Email

  • Custom Fields

You can see in this image below some of the data fields that get exported from the list of tickets in the helpdesk:

CSV File.pngWe have added the ability to export your tickets as a CSV to provide you with a simple and convenient way to gather your ticket data, which you can then analyze, import into reporting tools, or share with necessary stakeholders.

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