News

Dec 7 2022

Deskpro Horizon Release 2022.49

Lara Proud

Deskpro Releases

Dec 6 2022

You can now search against custom fields to locate tickets

Lara Proud

Product (Agent)

Dec 6 2022

We have added drag and drop to our Kanban View

Lara Proud

Product (Agent)

Dec 6 2022

Introducing our new integration with TeamViewer!

David Anjonrin-Ohu

Product (Admin)

Dec 6 2022

Introducing our GitLab integration!

David Anjonrin-Ohu

Product (Admin)

Nov 29 2022

Deskpro Horizon Release 2022.48

Lara Proud

Deskpro Releases

Nov 28 2022

We have redesigned the Global Search UI

Lara Proud

Product (Agent)

Nov 28 2022

We have changed the color of Agent Notes

Lara Proud

Product (Agent)

Nov 28 2022

We are launching the Beta version of our Kanban View

Lara Proud

Product (Agent)

Nov 28 2022

Ticket messages will open at the top of the most recent message

Lara Proud

Product (Agent)

Nov 28 2022

Introducing our new Azure DevOps app!

David Anjonrin-Ohu

Product (Admin)

Nov 22 2022

Deskpro Horizon Release 2022.47

Lara Proud

Deskpro Releases

Nov 21 2022

Deskpro 2022.2.0

Lara Proud

Deskpro Releases

Nov 21 2022

Deskpro 2022.1.1

Lara Proud

Deskpro Releases

Nov 15 2022

Deskpro Horizon Release 2022.46

Lara Proud

Deskpro Releases

Nov 15 2022

Let us know what you think of prospective Deskpro features

Lara Proud

Product (Agent)

Nov 8 2022

Deskpro Horizon Release 2022.45

Lara Proud

Deskpro Releases

Nov 8 2022

You can now download a list of tickets as a CSV file

Lara Proud

Product (Agent)

Nov 1 2022

Deskpro Horizon Release 2022.44

Lara Proud

Deskpro Releases

Nov 1 2022

We have updated the design for ticket views in the helpdesk

Lara Proud

Product (Agent)

Nov 1 2022

We have enhanced the usefulness of our Labels feature

Lara Proud

Product (Agent)

Nov 1 2022

Make managing Users seamless with SCIM provisioning

Lara Proud

Product (Admin)

Oct 25 2022

Deskpro Horizon Release 2022.43

Lara Proud

Deskpro Releases

Oct 25 2022

We've made the helpdesk faster by optimizing loading speeds

Lara Proud

Product (Agent)

Oct 25 2022

We have improved our Search functionality

Lara Proud

Product (Agent)

Oct 20 2022

Microsoft has now deprecated Basic Authentication for Office365 accounts

Lara Proud

News

Oct 18 2022

Deskpro Horizon Release 2022.42

Lara Proud

Deskpro Releases

Oct 17 2022

Introducing our new HubSpot app

Lara Proud

Product (Admin)

Oct 17 2022

Introducing our new Pipedrive app

Lara Proud

Product (Admin)

Oct 11 2022

Deskpro Horizon Release 2022.41

Lara Proud

Deskpro Releases

Oct 10 2022

We have increased the flexibility of the interface with resizable panels

Lara Proud

Product (Agent)

Oct 10 2022

Get instant context with our new ticket preview feature

Lara Proud

Product (Agent)

Oct 10 2022

Introducing our new Scratchpad App for convenient note-taking

Lara Proud

Product (Agent)

Oct 4 2022

Deskpro Horizon Release 2022.40

Lara Proud

Deskpro Releases

Oct 4 2022

We have enhanced the design of our Header Bar and Tabs

Lara Proud

Product (Agent)

Oct 4 2022

We have reduced the size of the reply box default state

Lara Proud

Product (Agent)

Oct 4 2022

Active Status is now visible on Agent Avatars across the interface

Lara Proud

Product (Agent)

Oct 4 2022

You can add Macros to run at ticket creation

Lara Proud

Product (Agent)

Sep 28 2022

Deskpro Horizon Release 2022.39.0

Lara Proud

Deskpro Releases

Sep 28 2022

We have optimized ticket loading speed

Lara Proud

Product (Agent)

Sep 20 2022

Deskpro Horizon Release 2022.38.0

Lara Proud

Deskpro Releases

Sep 20 2022

We have created two new SLA types

Lara Proud

Product (Admin)

Sep 20 2022

Set a User's organization automatically with a new Trigger Rule

Lara Proud

Product (Admin)

Sep 20 2022

Collapse and expand User Profiles to keep your workspace tidy

Lara Proud

Product (Agent)

Sep 13 2022

Deskpro Horizon Release 2022.37.0

Lara Proud

Deskpro Releases

Sep 13 2022

You can now download emails from a User's ticket

Lara Proud

Product (Agent)

Sep 6 2022

Deskpro Horizon Release 2022.36.1

Lara Proud

Deskpro Releases

Sep 6 2022

Add Snippets and Attachments to the Follow Ups reply actions

Lara Proud

Product (Agent)

Sep 6 2022

Quickly copy data from fields with a click

Lara Proud

Product (Agent)

Sep 6 2022

You can now view the Email Message Source

Lara Proud

Product (Agent)

News - Deskpro Support

Deskpro Horizon Release 2022.49

You can now search against custom fields to locate tickets

We have added drag and drop to our Kanban View

Introducing our new integration with TeamViewer!

Introducing our GitLab integration!

Deskpro Horizon Release 2022.48

We have redesigned the Global Search UI

We have changed the color of Agent Notes

We are launching the Beta version of our Kanban View

Ticket messages will open at the top of the most recent message

Introducing our new Azure DevOps app!

Deskpro Horizon Release 2022.47

Deskpro 2022.2.0

Deskpro 2022.1.1

Deskpro Horizon Release 2022.46

Let us know what you think of prospective Deskpro features

Deskpro Horizon Release 2022.45

You can now download a list of tickets as a CSV file

Deskpro Horizon Release 2022.44

We have updated the design for ticket views in the helpdesk

We have enhanced the usefulness of our Labels feature

Make managing Users seamless with SCIM provisioning

Deskpro Horizon Release 2022.43

We've made the helpdesk faster by optimizing loading speeds

We have improved our Search functionality

Microsoft has now deprecated Basic Authentication for Office365 accounts

Deskpro Horizon Release 2022.42

Introducing our new HubSpot app

Introducing our new Pipedrive app

Deskpro Horizon Release 2022.41

We have increased the flexibility of the interface with resizable panels

Get instant context with our new ticket preview feature

Introducing our new Scratchpad App for convenient note-taking

Deskpro Horizon Release 2022.40

We have enhanced the design of our Header Bar and Tabs

We have reduced the size of the reply box default state

Active Status is now visible on Agent Avatars across the interface

You can add Macros to run at ticket creation

Deskpro Horizon Release 2022.39.0

We have optimized ticket loading speed

Deskpro Horizon Release 2022.38.0

We have created two new SLA types

Set a User's organization automatically with a new Trigger Rule

Collapse and expand User Profiles to keep your workspace tidy

Deskpro Horizon Release 2022.37.0

You can now download emails from a User's ticket

Deskpro Horizon Release 2022.36.1

Add Snippets and Attachments to the Follow Ups reply actions

Quickly copy data from fields with a click

You can now view the Email Message Source

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