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News - Deskpro Support

News

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Nov 8 2022

Deskpro Horizon Release 2022.45

Lara Proud
Deskpro Releases
Nov 8 2022

You can now download a list of tickets as a CSV file

Lara Proud
Product (Agent)
Nov 1 2022

Deskpro Horizon Release 2022.44

Lara Proud
Deskpro Releases
Nov 1 2022

We have updated the design for ticket views in the helpdesk

Lara Proud
Product (Agent)
Nov 1 2022

We have enhanced the usefulness of our Labels feature

Lara Proud
Product (Agent)
Nov 1 2022

Make managing Users seamless with SCIM provisioning

Lara Proud
Product (Admin)
Oct 25 2022

Deskpro Horizon Release 2022.43

Lara Proud
Deskpro Releases
Oct 25 2022

We've made the helpdesk faster by optimizing loading speeds

Lara Proud
Product (Agent)
Oct 25 2022

We have improved our Search functionality

Lara Proud
Product (Agent)
Oct 20 2022

Microsoft has now deprecated Basic Authentication for Office365 accounts

Lara Proud
News
Oct 18 2022

Deskpro Horizon Release 2022.42

Lara Proud
Deskpro Releases
Oct 17 2022

Introducing our new Pipedrive app

Lara Proud
Product (Admin)
Oct 17 2022

Introducing our new HubSpot app

Lara Proud
Product (Admin)
Oct 11 2022

Deskpro Horizon Release 2022.41

Lara Proud
Deskpro Releases
Oct 10 2022

We have increased the flexibility of the interface with resizable panels

Lara Proud
Product (Agent)
Oct 10 2022

Get instant context with our new ticket preview feature

Lara Proud
Product (Agent)
Oct 10 2022

Introducing our new Scratchpad App for convenient note-taking

Lara Proud
Product (Agent)
Oct 4 2022

Deskpro Horizon Release 2022.40

Lara Proud
Deskpro Releases
Oct 4 2022

We have enhanced the design of our Header Bar and Tabs

Lara Proud
Product (Agent)
Oct 4 2022

We have reduced the size of the reply box default state

Lara Proud
Product (Agent)
Oct 4 2022

Active Status is now visible on Agent Avatars across the interface

Lara Proud
Product (Agent)
Oct 4 2022

You can add Macros to run at ticket creation

Lara Proud
Product (Agent)
Sep 28 2022

Deskpro Horizon Release 2022.39.0

Lara Proud
Deskpro Releases
Sep 28 2022

We have optimized ticket loading speed

Lara Proud
Product (Agent)
Sep 20 2022

Deskpro Horizon Release 2022.38.0

Lara Proud
Deskpro Releases
Sep 20 2022

We have created two new SLA types

Lara Proud
Product (Admin)
Sep 20 2022

Set a User's organization automatically with a new Trigger Rule

Lara Proud
Product (Admin)
Sep 20 2022

Collapse and expand User Profiles to keep your workspace tidy

Lara Proud
Product (Agent)
Sep 13 2022

Deskpro Horizon Release 2022.37.0

Lara Proud
Deskpro Releases
Sep 13 2022

You can now download emails from a User's ticket

Lara Proud
Product (Agent)
Sep 6 2022

Deskpro Horizon Release 2022.36.1

Lara Proud
Deskpro Releases
Sep 6 2022

Add Snippets and Attachments to the Follow Ups reply actions

Lara Proud
Product (Agent)
Sep 6 2022

You can now view the Email Message Source

Lara Proud
Product (Agent)
Sep 6 2022

Quickly copy data from fields with a click

Lara Proud
Product (Agent)
Aug 30 2022

Deskpro Horizon Release 2022.35.2

Lara Proud
Deskpro Releases
Aug 30 2022

We have added a global permissions toggle to enable or disable Agent App permissions

Lara Proud
Product (Admin)
Aug 30 2022

Refine Ticket Search with a powerful new filtering sidebar

Lara Proud
Product (Agent)
Aug 30 2022

You can now clear your Ticket Search History

Lara Proud
Product (Agent)
Aug 30 2022

Access all your ticketing features easily

Lara Proud
Product (Agent)
Aug 30 2022

Stay up to date with all of Deskpro's recent changes

Lara Proud
Product (Agent)
Aug 25 2022

We have a new way of communicating our latest product updates

Lara Proud
Product (Agent)
Aug 23 2022

Deskpro Horizon Release 2022.34.2

Lara Proud
Deskpro Releases
Aug 16 2022

Deskpro Horizon Release 2022.33.0

Lara Proud
Deskpro Releases
Aug 9 2022

Deskpro Horizon Release 2022.32.0

Lara Proud
Deskpro Releases
Aug 3 2022

Deskpro Horizon Release 2022.31.1

James Godwin
Deskpro Releases
Jul 26 2022

Deskpro Horizon Release 2022.30.2

Lara Proud
Deskpro Releases
Jul 19 2022

Deskpro Horizon Release 2022.29.1

Lara Proud
Deskpro Releases
Jul 12 2022

Deskpro Horizon Release 2022.28.0

James Godwin
Deskpro Releases
Jul 6 2022

Deskpro Horizon Release 2022.27.0

James Godwin
Deskpro Releases
Jun 28 2022

Deskpro Horizon Release 2022.26.0

James Godwin
Deskpro Releases
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