Community - Deskpro Support

Title

Status change

Comments

Activity

DQPL: Total ticket open time - Work hours only

… Report

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Scheduled tickets/tasks

Report 8mos Collecting Feedback

1

Process agent email replies to notes as notes, and emails to replies as replies.

Report 10mos Collecting Feedback

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Group by status.

Collecting Feedback 17s Report

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Reporting on usergroups

… Collecting Feedback

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Create report that lists out the person the chat is aimed at in a note

… Collecting Feedback

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Change the default selection in the ticket search

… Collecting Feedback

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Reports for users

… Collecting Feedback

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Improved live reporting for Voice

… Collecting Feedback

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Ability to create variables/global fields in the system

… Collecting Feedback

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Display organization Parent in ticket as well as the Organization

… Report

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Improve ticket debug logs

… Collecting Feedback

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Increase amount of tickets shown in ticket list

… Collecting Feedback

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Agent assigning Team view

… Collecting Feedback

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Improve HTML table formatting

… Collecting Feedback

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Slack App : Voice Integration

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Chat permissions options, view historical chats.

… Collecting Feedback

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CRM Listing - ability to show or hide Users set to "disabled"

… Collecting Feedback

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Ability to have individual meta titles for users

… Collecting Feedback

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Parsing message content into custom fields

… Collecting Feedback

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More filter options for text box custom fields

… Collecting Feedback

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API for getting the result of a DPQL Query

… Report

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When copying text into Deskpro reply box, would like it to retain original formatting

… Collecting Feedback

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Open in a new tab checkbox for Guides

… Under Review

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Option for custom links behind the ticket ID number in reports

… Collecting Feedback

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Task criteria in ticket triggers

… Collecting Feedback

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Hiding Untranslated Articles

Under Review 34s Collecting Feedback

1

Guide Subscriptions/Notifications

… Collecting Feedback

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Stop logged in users from being able to edit their name in the ticket submission form

… Collecting Feedback

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Retain existing field values when adding other values to a multi select field via a trigger

… Collecting Feedback

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Import/Export of objects from the admin area, such as triggers and templates.

… Report

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Chat Escalation

… Report

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Integration of Jira App with Multiple Jira Instances\ Servers

… Collecting Feedback

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Macro Action Option to Add Snippet as a Note

Report 5s Collecting Feedback

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Allow to change the number of day outgoing emails retained

Report 1w Collecting Feedback

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Hot comment or warning about user or organization

Report 1w Collecting Feedback

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More options for assigning missed calls & voicemails

… Collecting Feedback

1

Ability to add options for the 'remove' option on a ticket

… Collecting Feedback

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Attachment previews for agents in Deskpro

… Collecting Feedback

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Report for Jira linked tickets

… Collecting Feedback

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For the approval email approve/reject link to not require a login from approver

… Collecting Feedback

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Allow a parameter for a report that defaults to the currently logged in agent

… Report

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Visibility of members of a child organization on organization page

… Collecting Feedback

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Apply triggers based on number of tickets assigned to an agent

… Collecting Feedback

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Voice Overflow Queue

… Report

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Voice Operating Hours

… Report

1

Remove the 'download as csv' and 'print' buttons on dashboard widgets

… Collecting Feedback

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Merge ticket trigger criteria

… Collecting Feedback

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Change ticket tab order in the agent view

… Collecting Feedback

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For agents to get notifications if their reply has bounced

… Collecting Feedback

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