Intelligent ticket assignment - Community / Feature Request - Deskpro Support

Intelligent ticket assignment Report

Kyle Griffin

I would like to see the system go through the round robin and see if that technician is currently on a call and skip them in the round robin. Also, it should assign tickets based on the bandwidth of the agent or the number of current tickets.

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New Feature Request

Author: Kyle Griffin
Last update: Jun 3, 2024
Category: Automations