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Community
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Title
Status change
Comments
Activity
Changing Type for Custom Fields
… Collecting Feedback
0
Mass change ticket owner
… Collecting Feedback
0
Force ticket matching on ref. code in subject
Report 3mos Collecting Feedback
2
Action codes for time log and billing
… Collecting Feedback
0
Round Robin Permissions
… Collecting Feedback
3
Add more date variables to make it easier to create Quarterly reports
… Collecting Feedback
1
Viewing tickets from different brands through the same portal
… Collecting Feedback
0
Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus
… Collecting Feedback
2
Share Hidden Flags
… Collecting Feedback
0
Insert KB article link/content into ticket if the search is used
Report 5mos Collecting Feedback
0
Mass Update Existing Users Language with Trigger
… Collecting Feedback
0
Show more than 50 tickets in the ticket overview
Report 5mos Collecting Feedback
0
more triggers in CRM
Report 5mos Collecting Feedback
1
Preferred Organization Language
… Collecting Feedback
2
I want to be able to customize the default Follow Up action type
… Collecting Feedback
1
New line in chat text
… Collecting Feedback
0
Simplify the values for the built-in Timezone field
… Collecting Feedback
0
Making Agent Notes more Visible in Emails
… Collecting Feedback
0
Allow User to see Agents Following Ticket
… Collecting Feedback
0
Pending article notifications
… Collecting Feedback
0
Agent Instigated Chat
In Development 14s Collecting Feedback
1
Icons for brands
… Collecting Feedback
0
Option to subscribe all agents to the Knowledgebase
… Collecting Feedback
0
Lookup Fields and Phone Validation
… Collecting Feedback
0
Edit Warning Box
… Collecting Feedback
0
Username Login for Users
… Collecting Feedback
2
Filter Notifications
… Collecting Feedback
0
When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)
… Collecting Feedback
0
Better visibility of absolute dates/times for tickets on user portal
… Collecting Feedback
0
agent assign for linked tickets created from a forward
In Development 5m Collecting Feedback
0
Change default selection in chat dropdown?
… Collecting Feedback
0
Non-agent functionality for crearting tickets from a forward
… Collecting Feedback
0
Article agent permissions
… Collecting Feedback
0
Ability to change the reporting widget colours
Report 1w Collecting Feedback
1
Multilevel Department
… Collecting Feedback
0
Ability for customers to view ticket 'Status' in the user portal
Report 1w Collecting Feedback
0
Speech recognition & Deskpro...
… Collecting Feedback
0
Article Permissions
… Collecting Feedback
0
Overriding Chat Widget Settings using custom departments.
… Collecting Feedback
0
Feedback Form For "Helpful" Chats
… Collecting Feedback
0
Increase Chat Permission Options
… Collecting Feedback
0
Need more ticket metadata when clicking on customer
Report 9s Collecting Feedback
0
Snippet Owner
… Collecting Feedback
0
Any way to just disply the date/time on a comment
… Collecting Feedback
0
Send e-mails when a community posting has x votes
… Collecting Feedback
0
Allow the ability to attach multiple files at once
… Collecting Feedback
0
Allow agents to add an attachment when editing an existing message/note
… Collecting Feedback
0
Speeding up the loading of agent's interface
Report 1h Collecting Feedback
1
Compulsory time logging
… Collecting Feedback
1
Hiding Inactive users and organizations
… Collecting Feedback
1