Community - Deskpro Support

Title

Status change

Comments

Activity

Allow admin to set agents offline for chat and voice

… Collecting Feedback

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The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)

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Custom Fields for Agent Profile

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2

Community Topic Filter view - want to see 'All'

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Make Deskpro recognise the organisation when it has been cc'd on an email

… Collecting Feedback

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Character validation on the account registration form

… Collecting Feedback

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Mark agent as absent / enter substitution for agent

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Customise time options for follow ups

… Collecting Feedback

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Improve error messages when failing to view attachments

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Delete a field option without removing it from existing tickets

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Let agent choose default response status

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Link knowledge base articles into ticket

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Language detection for voicemail transcripts

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Download multiple tickets at once

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Trigger criteria for ticket including ticket charge

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HelpCenter with Sidebar

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Notifications for when there is a connection issue between Deskpro and our mail server

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Create a Permission for User Groups to Access the Helpcenter Editor

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See forwarded messages as separate entries in message log

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Personalise chat ringtone for agents

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4

Locking 'ordered by' for agents

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Login cookie from other system

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A print button for the guides/Bug with current printing

Report 16s Collecting Feedback

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Ability to edit the chain of ticket messages when forwarding a ticket

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Glossary in PDF

Report 1h Collecting Feedback

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Add Markdown support for Knowledge Base articles

Report 1h Collecting Feedback

2

Option to prioritise the Reply-To header when an email is received from a specific email address

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Option to insert translation of a KB article into a ticket comment

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Translation option for News

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Ask user for feedback when rating an article negative

Report 1h Collecting Feedback

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Search should also include download categories

Report 1h Collecting Feedback

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Track the page a chat was initiated from when the widget is embedded

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Option to update the brand of a published article or topic

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Display the name of linked topics to agents editing the topic when content links are being used in Guides

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Next reply time on an SLA

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3

Option to translate contents of custom "Display" field

Report 1h Collecting Feedback

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Link Glossary to Guide Topics

Report 13s Collecting Feedback

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Make it easier to add add/manage content links in Guides

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Call a webhook in the criteria section of a trigger

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Wildcards for email domain association

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API Regex pattern search

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Make it easier to find portal templates that have been edited in the new template editor

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Add a message number to the ticket view on the customer Help Center

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IT Support Manager

Report 5s Collecting Feedback

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Sorting Macros

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Have all permissions disabled when creating a ticket department

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2

More font sizes when editing articles and guides

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Forward and resolve in one step

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Automatic approval reminders

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Sorting registered views in publish area

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