E.g If you have a trigger that sends out an automated email when a ticket is resolved, a feature that could distinguish between meaningless re-resolves where the user has replied 'Thank you' or something similar that would re-trigger the automated email. Would be useful to exclude these types of replies, also useful for statistics e.g time until resolution.
English
Bahasa Indonesia
Bălgarski
Čeština
Cymraeg
Cрпски
Dansk
Deutsch
Eesti keel
English (UK)
Español
Français
Gaelic
Hrvatski
Íslenska
Italiano
Latviešu valoda
Lietuvių kalba
Magyar
Malti
Nederlands
Norsk
Polski
Português (Brasil)
Português (Europeu)
Pусский
Română
Slovenčina
Slovenian
Suomen Kieli
Svenska
Tiếng Việt
Türkçe
Ελληνικά
македонски
الإنجليزية
فارسی
日本語
英语（美国）
영어
Add a comment
Please log in or register to submit a comment.