Customizing timeout before agent takes chat - Community / Feature Request - Deskpro Support

Customizing timeout before agent takes chat Under Review

Christian Mattart

When agents are online but don't take the chat for any reason, we should be able to customize timeout. At the moment, it will take around 2 minutes before timing out and display the ticket creation form.

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New Feature Request

Author: Christian Mattart
Last update: Nov 17, 2023
Category: Chat

Customizing timeout before agent takes chat - Community / Feature Request - Deskpro Support

Customizing timeout before agent takes chat Under Review

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