List View Status Change Likes Title / Author Status Comments Activity 58 Admin able to sign agents out of chat LP Lu Parente Oct 31, 2014 Under Review 1 C 5Y 36 Insert KB article link/content into a new ticket LP Lu Parente Oct 31, 2014 Collecting Feedback 0 32 Store customized Twig templates in filesystem for versioning Timo Heil Oct 29, 2014 Collecting Feedback 0 34 Mention creation of linked tickets as notes CM Christian Mattart Oct 27, 2014 Collecting Feedback 0 34 Trigger rule by number of replies on a ticket LR Lukasz Rzanek Oct 8, 2014 Collecting Feedback 0 38 Tree view for linked tickets GN Geoffrey Nimal Oct 8, 2014 Collecting Feedback 0 31 Simplify task of creating a ticket from agent interface CM Christian Mattart Oct 2, 2014 Collecting Feedback 0 44 Add Separate Notification for Mentions in Tickets KS Kris van der Starren Sep 21, 2014 Collecting Feedback 1 KS 10Y 40 Ability to "Notify All Agents" in Triggers KS Kris van der Starren Sep 18, 2014 Collecting Feedback 0 45 Move Messages to Other Tickets KS Kris van der Starren Sep 15, 2014 Collecting Feedback 0 49 Bugzilla Integration R Roshan Sep 9, 2014 Under Review 0 107 Integration with TFS online M Marcin Aug 14, 2014 Under Review 4 M 8Y D 8Y S 7Y 49 Reports - Easy search of labels by date range, organisation etc. W Will Aug 14, 2014 Collecting Feedback 0 44 Add Priority to Android App KS Kris van der Starren Aug 14, 2014 Collecting Feedback 0 47 Secure emails & Customer communications W Will Aug 14, 2014 Collecting Feedback 1 KR 8Y 61 Add CMDB functionality J Justus Aug 8, 2014 Collecting Feedback 0 37 Ability to Show a live updating report for all agents RN Roland Nowak Jul 26, 2014 Collecting Feedback 1 B 11Y 32 Properties in agent interface doesn't wrap text A Amanda Jul 16, 2014 Collecting Feedback 0 60 Download all attachments at once S Sandra Jul 15, 2014 Collecting Feedback 6 JS 8Y AH 7Y SP 8Y CB 6Y 34 Windows 8.1 Notification MR Mark van Ree Jul 15, 2014 Collecting Feedback 0 36 Billing in New Ticket Window MR Mark van Ree Jul 15, 2014 Collecting Feedback 0 45 Forward a ticket via macro A Alex Jul 14, 2014 Collecting Feedback 1 JM 8Y 39 Customize update chat message for agents CM Christian Mattart Jul 11, 2014 Collecting Feedback 0 33 Public tasks should be visible only in the ticket scope CM Christian Mattart Jul 9, 2014 Collecting Feedback 0 31 Linking to ticket without whole view state KS Kris van der Starren Jul 2, 2014 Collecting Feedback 0 42 Enable Escalation Trigger for Main Ticket Owner Only GM Guy Meiri Jun 27, 2014 Collecting Feedback 0 46 Making teams dependant of departments RJ Ronnie Jorgensen Jun 19, 2014 Collecting Feedback 0 41 Links in custom ticket fields A Amanda Jun 11, 2014 Collecting Feedback 0 49 Replace the main user by the first person in CC Geraldine Menard May 28, 2014 Collecting Feedback 0 47 Insert KB article into Chat LP Lu Parente May 21, 2014 Planning 0 76 Mentioning a ticket Geraldine Menard May 15, 2014 Collecting Feedback 3 CM 10Y MS 9Y 9Y 35 New Article Notification LP Lu Parente Apr 23, 2014 Collecting Feedback 1 LP 11Y 41 More powerful "convert ticket to knowledgebase (kb) article" JF Jorge Fdez Apr 10, 2014 Collecting Feedback 0 31 offers kb & tickets to agent when opening a ticket (from agent interface) JF Jorge Fdez Apr 10, 2014 Collecting Feedback 0 28 Keyboard navigation for drop-down fields JD Joe Davis Apr 4, 2014 Collecting Feedback 0 32 Sending history in customer reminders AF Alexandru Filipov Mar 20, 2014 Collecting Feedback 0 38 Better management of organizations and users RJ Ronnie Jorgensen Mar 18, 2014 Collecting Feedback 1 7Y 40 Ticket Layout Editor for Billing ML Mark Lange Mar 17, 2014 Collecting Feedback 0 61 Enable browser spell check in tinyMCE editor GM Guy Meiri Mar 6, 2014 Collecting Feedback 1 2Y 29 Request to have ticket filters similar to email triggers CB Clint Broadhead Feb 27, 2014 Collecting Feedback 1 SW 6Y 37 Restrict agent permissions to Knowledgebase (KB) JW James Warner Feb 25, 2014 Collecting Feedback 1 5Y 35 Sort order and first and last buttons KD Keith DeWald Feb 11, 2014 Collecting Feedback 0 54 Manager Approval Process LL Lenny LaRose Feb 4, 2014 Collecting Feedback 1 DB 11Y 30 Ability to disable or turn off the "Upload a File" feature in chat DN Daniel Nguyen Feb 4, 2014 Under Review 0 30 Customer Feedback preselected options BB Becki Burrows Feb 4, 2014 Collecting Feedback 0 25 Add "Unassigned" to "Set Agent" within Macros CB Clint Broadhead Jan 24, 2014 Collecting Feedback 1 r 9Y 37 Preview feature to create custom email replies JV Jason Voice Jan 23, 2014 Collecting Feedback 1 PB 9Y 28 Include user message in SLA alert email Tommy Jackson Jan 22, 2014 Collecting Feedback 0 48 Filters - On Hold SV Sally Vaughan Jan 22, 2014 Collecting Feedback 0 36 Update ticket via email using action codes CB Clint Broadhead Jan 15, 2014 Collecting Feedback 2 B 6Y RJ 3Y Previous page1Page 1…19Page 1920Page 2021Page 2122Page 2223Page 2324Current Page25Page 25Next page
