Deskpro Support

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Deskpro Legacy

How do I change the number of news posts shown on the portal home page?

Ben Henley

31 Aug 2023
How do I update my portal to the latest version?

Ben Henley

16 Aug 2023
How do I install the Messenger widget in Wordpress?

Lauren Cumming

25 May 2023
How can I further customize my chat widget?

Lauren Cumming

16 Aug 2023
How can I receive text alerts populated with ticket information?

Benedict Sycamore

31 Aug 2023
Why am I receiving a 504 error when trying to download a ticket as a PDF?

Grace Howlett

25 May 2023
Updating to the New Email Templates Editor

Emily Booth

25 May 2023
Updating to the Help Center Theme

Grace Howlett

10 Feb 2025
Automatic update from the legacy Portal theme to the Help Center theme

Grace Howlett

25 May 2023
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

31 Aug 2023
Why aren't Community Channels showing up on my portal?

Ben Henley

31 Aug 2023
I'm having trouble changing the order of messages displayed on a ticket

Ben Henley

31 Aug 2023
I'm having trouble receiving notification emails when I create a ticket

Ben Henley

31 Aug 2023
What is the difference between labels and search terms in knowledgebase articles?

Ben Henley

31 Aug 2023
How do I resize the panes of the agent interface?

Ben Henley

31 Aug 2023
Why is some of my agent interface missing?

Ben Henley

31 Aug 2023
Can I change the color of the ticket reply/note box?

Hannah Scott

10 Feb 2025
Why can't I see flags?

Ben Henley

31 Aug 2023
How can I keep up to date with changes in Deskpro?

Ben Henley

31 Aug 2023
Is there a Deskpro smartphone app?

Ben Henley

31 Aug 2023
I'm having trouble with Active Directory authentication

Christopher Nadeau

31 Aug 2023
How do I view the raw email source for a ticket message?

Christopher Nadeau

31 Aug 2023
How do I nominate users to manage an organization's tickets?

Mike S.

31 Aug 2023
Can I use a custom domain name for the portal?

Christopher Nadeau

31 Aug 2023
How do I use variables in snippets, messages and webhook actions?

Chris Padfield

31 Aug 2023
How can agents communicate with each other within Deskpro?

Ben Henley

31 Aug 2023
How can I run an email-only helpdesk?

Ben Henley

31 Aug 2023
Can I use macros to quickly insert predefined text, 'canned answers', etc?

Ben Henley

31 Aug 2023
What are archived tickets and why should I use archiving?

Ben Henley

31 Aug 2023
Which web browsers does Deskpro support?

Ben Henley

31 Aug 2023
I'm having trouble with replies not being added to the correct tickets

Christopher Nadeau

31 Aug 2023
I'm having trouble with images not displaying correctly in emails or articles

Ben Henley

31 Aug 2023
Does Deskpro support multiple languages?

Ben Henley

31 Aug 2023
Why are agent notes being included in email threads?

Ben Henley

31 Aug 2023
How do I best link to other portal content from guide topics?

Benedict Sycamore

31 Aug 2023
How do I link to an individual ticket?

Ben Henley

31 Aug 2023
What does marking a ticket as spam do?

Ben Henley

31 Aug 2023
Can I BCC: someone into a ticket thread?

Ben Henley

31 Aug 2023
How can I set up ticket assignment workflows?

Ben Henley

31 Aug 2023
How do I add information to a ticket without emailing the user?

Ben Henley

31 Aug 2023
How does user auto-response flood protection work?

Ben Henley

31 Aug 2023
Sending different auto-responses based on email address

Ben Henley

31 Aug 2023
How do I use drag and drop ticket attachments?

Ben Henley

31 Aug 2023
How do I automatically increase ticket urgency on tickets from organization managers?

Ben Henley

31 Aug 2023
How do I use the filter pane?

Ben Henley

31 Aug 2023
I'm having trouble with the agent interface displaying old tickets and notifications

Lauren Cumming

31 Aug 2023
How do I remove links to Deskpro from email notifications?

Ben Henley

31 Aug 2023
How can I change the format and display of date and time?

Ben Henley

31 Aug 2023
How do I assign multiple tickets to one user from another?

Chris Padfield

31 Aug 2023
Who gets my message when I reply to an email notification as an agent?

Christopher Nadeau

24 Aug 2023