How do I automatically increase ticket urgency on tickets from organization managers? - Knowledgebase / Deskpro Legacy - Deskpro Support

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How do I automatically increase ticket urgency on tickets from organization managers?

Last updated: 31 Aug 2023 by Lara Proud

If your agents are using the CRM app to record which users are managers of their organizations, you could use this information to increase the urgency of managers' tickets:

Note that the trigger makes the ticket more urgent if the user is a manager, or belongs to the VIPs usergroup. It increases the urgency by 5, up to a maximum of 10.

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Author: Ben Henley
Last update: 31 Aug 2023