Knowledgebase / Deskpro Legacy

Using hosted Elasticsearch with Deskpro

Ben Henley

9 Nov 2017

Preventing certain files from being replaced during an automatic update

Christopher Nadeau

9 Nov 2017

Configuring HTTP verbs on Windows IIS

Christopher Nadeau

9 Nov 2017

Generating a server report file

Ben Henley

6 Aug 2018

I've lost admin permissions and I'm locked out of Deskpro On-Premise

Ben Henley

10 Nov 2017

502 Bad Gateway error

Ben Henley

26 Jun 2014

Download errors when running from behind a proxy: internal hostname being used

Ben Henley

19 Sept 2023

Switching from database to filesystem storage or back doesn't change database size

Ben Henley

9 Nov 2017

Why do all users seem to have the same IP address?

Ben Henley

19 Oct 2023

Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors

Ben Henley

29 May 2019

"Some HTTP methods are being blocked by your server" error

Ben Henley

20 Jul 2023

MySQL "writing file" error

Ben Henley

9 Nov 2017

Installing Elasticsearch

Ben Henley

9 Nov 2017

Updating to New Admin (from a build before #327)

Christopher Nadeau

31 Aug 2023

Enable archiving to increase performance with very large ticket numbers

Ben Henley

31 Aug 2023

Very slow performance on Windows (DP_DATABASE_HOST issue)

Ben Henley

26 Jun 2020

Can't change invalid upload_tmp_dir value

Ben Henley

9 Nov 2017

What is Deskpro Cloud?

Ben Henley

31 Aug 2023

I'm having trouble being locked out of my helpdesk by IP whitelisting

Ben Henley

3 Oct 2023

How do I enable SSL on Deskpro On-Premise?

Ben Henley

8 Jun 2023

'Unable to allocate memory for pool' error

Ben Henley

10 Nov 2017

I am not getting full-text search from the new search bar

Ben Henley

9 Nov 2017

How can I change the new chat notification sound?

Ben Henley

9 Nov 2017

Can I see the Deskpro source code?

Ben Henley

9 Nov 2017

Preparing your Deskpro v5 instance for migration to Deskpro Horizon

Phil Rigby

10 May 2023

Disable Suhosin

Christopher Nadeau

2 Sept 2014

How do I enable logging for incoming email processing?

Chris Padfield

10 Feb 2022

How do I reset an admin password in Deskpro On-Premise?

Chris Padfield

18 Dec 2018

Server requirements

Christopher Nadeau

10 Nov 2017

PHP version

Christopher Nadeau

20 Jul 2023

config.php problems

Christopher Nadeau

10 Nov 2017

Missing extensions

Christopher Nadeau

10 Nov 2017

Database errors during installation

Christopher Nadeau

10 Nov 2017

Creating cron job on Linux

Christopher Nadeau

2 Sept 2021

What documentation is available for Deskpro?

Christopher Nadeau

15 Sept 2023

Disable clean URLs

Christopher Nadeau

11 Dec 2012

How to debug cron

Christopher Nadeau

28 Jun 2023

Fixing logged IP addresses when using Deskpro behind a proxy/load balancer

Christopher Nadeau

9 Nov 2017

Setting up a Custom Email Address with Deskpro Cloud

Christopher Nadeau

16 Aug 2023

Restoring after a stuck auto-update

Christopher Nadeau

9 Nov 2017

Setting up a Windows Scheduled Task

Christopher Nadeau

31 Aug 2023

I get "File not found" errors when trying to download attachments

Christopher Nadeau

10 Nov 2017

Updating Deskpro to the latest build

Christopher Nadeau

31 Aug 2023

Using Deskpro With nginx

Christopher Nadeau

11 Dec 2023

Moving Deskpro from one server to another

Chris Padfield

20 Sept 2023

Warning emails about "cron has been active for X minutes"

Christopher Nadeau

31 Aug 2023

Configuring read-only database for expensive queries

Christopher Nadeau

31 Aug 2023

Configuring Deskpro to work with proxy servers

Christopher Nadeau

9 Nov 2017

Using Amazon S3 for storing binary data

Christopher Nadeau

9 Nov 2017

How do I get started with Deskpro?

Ben Henley

15 Sept 2023