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Emily Booth

24 Aug 2023
How long can User open a Resolved ticket

Emily Booth

24 Aug 2023
API: Setting contact data

Mike S.

29 Aug 2023
Deskpro API usage examples

Ben Henley

29 Aug 2023
I'm having trouble with duplicate actions from a custom trigger

Ben Henley

29 Aug 2023
Can I use Deskpro automation for integration with JIRA?

Ben Henley

29 Aug 2023
Can I let users log in to Deskpro using their existing accounts from other systems?

Ben Henley

29 Aug 2023
How to Download a Process Log

Emily Booth

29 Aug 2023
How do I stop agent names appearing in the 'From:' field of emails?

Ben Henley

29 Aug 2023
Change welcome message based on usergroup

Christopher Nadeau

29 Aug 2023
How can I add translations for the Welcome Message on the Portal?

Grace Howlett

29 Aug 2023
I'm having trouble with poor performance or a slow agent interface on some computers

Ben Henley

29 Aug 2023
I'm having trouble with an error: "The email address is already in use"

Ben Henley

29 Aug 2023
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

Ben Henley

29 Aug 2023
How can I improve email previews for certain mobile email apps?

Ben Henley

29 Aug 2023
How do I filter users from an authentication source?

Christopher Nadeau

29 Aug 2023
How do I generate a report that doesn't include tickets created on the weekend?

Benedict Sycamore

29 Aug 2023
How do I add an organization-wide email signature?

Grace Howlett

29 Aug 2023
Overriding Messenger settings

Matthew Wray

10 Feb 2025
How to display a ticket custom field in an email template or portal template

Ben Henley

31 Aug 2023
How can I change the name of the "Contact Us" tab?

Lauren Cumming

30 Aug 2023
Number of tickets created this year month by month compared to last year

Christine Loh

30 Aug 2023
I'm having trouble with the Start Chat button

Ben Henley

30 Aug 2023
Can I track a Service Level Agreement within Deskpro?

Ben Henley

30 Aug 2023
I'm having trouble with the round robin working properly

Ben Henley

30 Aug 2023
How do I restrict access to parts of my portal?

Ben Henley

30 Aug 2023
Ticket followers replying by email is going to the user not the agent

Ben Henley

30 Aug 2023
How can I ensure that Knowledgebase content is regularly reviewed and updated?

Grace Howlett

30 Aug 2023
How do I delete all my test tickets?

Ben Henley

30 Aug 2023
How do I hide the 'contact us' tab on the front portal page?

Colin Dunn

31 Aug 2023
How do I follow up automatically when a user stops replying?

Ben Henley

1 Sept 2023
How do I set up an internal knowledgebase for agents only?

Ben Henley

8 Sept 2023
How can I make a department visible to agents only?

Ben Henley

7 Sept 2023
How can I automatically respond to users to let them know our office is closed?

Ben Henley

7 Sept 2023
Removing Comments on Satisfaction

Emily Booth

8 Sept 2023
Data Import & Migrations

Benedict Sycamore

8 Sept 2023
Can Deskpro send SMS text notifications?

Ben Henley

8 Sept 2023
Making email templates brand specific

Matthew Wray

19 Oct 2023
How do I set up a new user registration form?

Ben Henley

8 Sept 2023
Average resolution time of tickets

Christine Loh

10 Feb 2025
Show tickets in order of the number of different agents who replied

Ben Henley

8 Sept 2023
Reports widget override examples

Christopher Nadeau

8 Sept 2023
First Contact Resolution

Christine Loh

10 Feb 2025
Average time till first response

Christine Loh

10 Feb 2025
"Please reference a specific column" error

Ben Henley

8 Sept 2023
Customising colour of charts on report custom dashboards

Christine Loh

10 Feb 2025
List of tickets that haven't had an agent reply in over 24 hours

Christine Loh

10 Feb 2025
What do I use in a query to retrieve the email address of ticket users?

Ben Henley

8 Sept 2023
Can I use Active Directory to sign in my agents?

Ben Henley

8 Sept 2023
How do I include ticket account addresses in emails?

Ben Henley

8 Sept 2023