Deskpro Support

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Deskpro Legacy

I'm having a trouble with users being unable to add attachments to tickets

Ben Henley

11 Sept 2023
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Ben Henley

11 Sept 2023
I'm having trouble with Exchange not sending displaying the 'From:' field

Ben Henley

11 Sept 2023
I'm having trouble with forwarding user emails to the helpdesk

Ben Henley

11 Sept 2023
I'm having trouble with tickets created via email identifying the wrong user

Ben Henley

11 Sept 2023
How can I connect Deskpro to other apps that aren't yet integrated?

Benedict Sycamore

12 Sept 2023
How do I manually run the email processing command?

Christopher Nadeau

13 Sept 2023
Using an Office365 Email Account for Cloud

Phil Rigby

12 Sept 2023
How do I limit agent access to tickets by department?

Ben Henley

12 Sept 2023
Change the name of the Contact Us tab

Ben Henley

13 Sept 2023
I'm having trouble with incoming emails not being turned into tickets

Ben Henley

13 Sept 2023
Using the Deskpro API browser

Ben Henley

13 Sept 2023
I'm having trouble with getting CAPTCHAs every time I try to log in

Ben Henley

13 Sept 2023
I'm having trouble forwarding individual ticket messages to email

Ben Henley

13 Sept 2023
How does Deskpro match email replies to their proper tickets?

Christopher Nadeau

13 Sept 2023
Can I keep my existing support email address?

Ben Henley

13 Sept 2023
How do I automatically tell users who submit tickets by email to use the Help Center?

Ben Henley

13 Sept 2023
I'm having trouble with resolved tickets creating new tickets when users reply

Ben Henley

13 Sept 2023
I'm having trouble with my portal chat tab

Ben Henley

13 Sept 2023
How can I make knowledgebase articles visible to specific users only?

Ben Henley

13 Sept 2023
I'm having trouble with my new Gmail ticket account not sending email

Ben Henley

13 Sept 2023
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Amabel Watkins

13 Sept 2023
Show text on the portal only to a certain usergroup

Ben Henley

13 Sept 2023
How do I automatically email users when their ticket has been assigned?

Ben Henley

13 Sept 2023
Can I show the Satisfaction survey only for tickets in a certain department?

Ben Henley

14 Sept 2023
How do I set up round robin ticket assignment?

Ben Henley

15 Sept 2023
How do I prevent satisfaction survey requests being sent to particular users?

Benedict Sycamore

15 Sept 2023
How do I set up an email account for outgoing messages only?

Ben Henley

15 Sept 2023
How can I send automatic SMS notifications to agents?

Ben Henley

15 Sept 2023
How can I use Deskpro Mobile?

Ben Henley

15 Sept 2023
How can I enable WiActs Single Sign-On?

Ben Henley

19 Sept 2023
How do I change the fields on the ticket form?

Ben Henley

19 Sept 2023
Can I import data from other systems or helpdesks?

Mike S.

20 Sept 2023
How do I create a custom button for my chat widget?

Christopher Nadeau

20 Sept 2023
Messenger Widget Options

Matthew Wray

10 Feb 2025
I'm having trouble with an error: "Failure 0x51"

Ben Henley

25 Sept 2023
How do I translate a custom phrase?

Ben Henley

25 Sept 2023
I'm having trouble with an Outlook message recall causing an email loop

Ben Henley

27 Sept 2023
How can I switch email clients whilst using Deskpro?

Lauren Cumming

27 Sept 2023
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

27 Sept 2023
How to create a report showing the impact of failed SLAs on Ticket satisfaction

Irene Tortorella

27 Sept 2023
I'm having trouble adding agent names to the body of user notification emails

Ben Henley

27 Sept 2023
How can I set up a new brand?

Lauren Cumming

27 Sept 2023
Reports : DPQL Reference

Benedict Sycamore

27 Sept 2023
I'm having trouble disabling HTTPS

Ben Henley

3 Oct 2023
How do I make a reusable checklist of things to do within a ticket?

Ben Henley

3 Oct 2023
How can I best manage out-of-office agents accounts?

Ben Henley

6 Oct 2023
What ports do I need open for Deskpro?

Anthony Robinson

19 Oct 2023
Using an opcode cache (OPCache, APC or WinCache)

Christopher Nadeau

26 Oct 2023
What are some Deskpro productivity tips for agents?

Ben Henley

9 Jan 2024