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Deskpro Legacy

I'm having a trouble with users being unable to add attachments to tickets

Ben Henley

Published: 10 Jun 2014

0

11 Sept 2023
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

Published: 14 Mar 2014

0

11 Sept 2023
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Ben Henley

Published: 18 Dec 2014

0

11 Sept 2023
I'm having trouble with Exchange not sending displaying the 'From:' field

Ben Henley

Published: 11 Aug 2014

0

11 Sept 2023
I'm having trouble with forwarding user emails to the helpdesk

Ben Henley

Published: 28 Oct 2014

0

11 Sept 2023
I'm having trouble with tickets created via email identifying the wrong user

Ben Henley

Published: 28 Oct 2014

0

11 Sept 2023
How can I connect Deskpro to other apps that aren't yet integrated?

Benedict Sycamore

Published: 6 Jun 2018

0

12 Sept 2023
How do I manually run the email processing command?

Christopher Nadeau

Published: 9 Apr 2013

0

13 Sept 2023
Using an Office365 Email Account for Cloud

Phil Rigby

Published: 29 Sept 2020

0

12 Sept 2023
How do I limit agent access to tickets by department?

Ben Henley

Published: 12 Aug 2014

1

12 Sept 2023
Change the name of the Contact Us tab

Ben Henley

Published: 9 Feb 2015

0

13 Sept 2023
I'm having trouble with incoming emails not being turned into tickets

Ben Henley

Published: 29 Jul 2014

0

13 Sept 2023
Using the Deskpro API browser

Ben Henley

Published: 6 Nov 2014

0

13 Sept 2023
I'm having trouble with getting CAPTCHAs every time I try to log in

Ben Henley

Published: 2 Jun 2015

0

13 Sept 2023
I'm having trouble forwarding individual ticket messages to email

Ben Henley

Published: 8 Oct 2014

0

13 Sept 2023
How does Deskpro match email replies to their proper tickets?

Christopher Nadeau

Published: 26 Jul 2018

0

13 Sept 2023
Can I keep my existing support email address?

Ben Henley

Published: 23 Sept 2014

0

13 Sept 2023
How do I automatically tell users who submit tickets by email to use the Help Center?

Ben Henley

Published: 16 Sept 2014

0

13 Sept 2023
I'm having trouble with resolved tickets creating new tickets when users reply

Ben Henley

Published: 10 Nov 2014

0

13 Sept 2023
I'm having trouble with my portal chat tab

Ben Henley

Published: 9 Jul 2014

0

13 Sept 2023
How can I make knowledgebase articles visible to specific users only?

Ben Henley

Published: 13 Nov 2014

2

13 Sept 2023
I'm having trouble with my new Gmail ticket account not sending email

Ben Henley

Published: 16 Sept 2014

0

13 Sept 2023
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Amabel Watkins

Published: 15 Nov 2021

0

13 Sept 2023
Show text on the portal only to a certain usergroup

Ben Henley

Published: 4 Jun 2015

0

13 Sept 2023
How do I automatically email users when their ticket has been assigned?

Ben Henley

Published: 8 Sept 2014

0

13 Sept 2023
Can I show the Satisfaction survey only for tickets in a certain department?

Ben Henley

Published: 29 Jun 2015

0

14 Sept 2023
How do I set up round robin ticket assignment?

Ben Henley

Published: 10 Sept 2014

3

15 Sept 2023
How do I prevent satisfaction survey requests being sent to particular users?

Benedict Sycamore

Published: 5 Jun 2018

0

15 Sept 2023
How do I set up an email account for outgoing messages only?

Ben Henley

Published: 3 Jun 2014

0

15 Sept 2023
How can I send automatic SMS notifications to agents?

Ben Henley

Published: 5 Sept 2014

0

15 Sept 2023
How can I use Deskpro Mobile?

Ben Henley

Published: 15 Sept 2023

2

15 Sept 2023
How can I enable WiActs Single Sign-On?

Ben Henley

Published: 16 Mar 2016

0

19 Sept 2023
How do I change the fields on the ticket form?

Ben Henley

Published: 16 Sept 2014

0

19 Sept 2023
Can I import data from other systems or helpdesks?

Mike S.

Published: 24 Oct 2012

0

20 Sept 2023
How do I create a custom button for my chat widget?

Christopher Nadeau

Published: 22 Apr 2013

0

20 Sept 2023
Messenger Widget Options

Matthew Wray

Published: 15 Jul 2020

0

20 Sept 2023
I'm having trouble with an error: "Failure 0x51"

Ben Henley

Published: 29 Jul 2015

0

25 Sept 2023
How do I translate a custom phrase?

Ben Henley

Published: 29 Jan 2015

0

25 Sept 2023
I'm having trouble with an Outlook message recall causing an email loop

Ben Henley

Published: 22 Jun 2015

0

27 Sept 2023
How can I switch email clients whilst using Deskpro?

Lauren Cumming

Published: 16 Sept 2016

0

27 Sept 2023
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

Published: 8 May 2018

0

27 Sept 2023
How to create a report showing the impact of failed SLAs on Ticket satisfaction

Irene Tortorella

Published: 10 Jul 2018

0

27 Sept 2023
I'm having trouble adding agent names to the body of user notification emails

Ben Henley

Published: 7 Jan 2015

0

27 Sept 2023
How can I set up a new brand?

Lauren Cumming

Published: 5 Jan 2017

0

27 Sept 2023
Reports : DPQL Reference

Benedict Sycamore

Published: 22 Mar 2018

0

27 Sept 2023
I'm having trouble disabling HTTPS

Ben Henley

Published: 9 Dec 2015

0

3 Oct 2023
How do I make a reusable checklist of things to do within a ticket?

Ben Henley

Published: 16 Oct 2015

0

3 Oct 2023
How can I best manage out-of-office agents accounts?

Ben Henley

Published: 1 Apr 2015

0

6 Oct 2023
What ports do I need open for Deskpro?

Anthony Robinson

Published: 19 Oct 2023

0

19 Oct 2023
Using an opcode cache (OPCache, APC or WinCache)

Christopher Nadeau

Published: 5 Dec 2012

2

26 Oct 2023