Deskpro Legacy
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I'm having a trouble with users being unable to add attachments to tickets
Published: 10 Jun 2014
011 Sept 2023 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 14 Mar 2014
011 Sept 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 18 Dec 2014
011 Sept 2023 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: 11 Aug 2014
011 Sept 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 28 Oct 2014
011 Sept 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Published: 28 Oct 2014
011 Sept 2023 -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: 6 Jun 2018
012 Sept 2023 -
How do I manually run the email processing command?
Published: 9 Apr 2013
013 Sept 2023 -
Using an Office365 Email Account for Cloud
Published: 29 Sept 2020
012 Sept 2023 -
How do I limit agent access to tickets by department?
Published: 12 Aug 2014
112 Sept 2023 -
Change the name of the Contact Us tab
Published: 9 Feb 2015
013 Sept 2023 -
I'm having trouble with incoming emails not being turned into tickets
Published: 29 Jul 2014
013 Sept 2023 -
Using the Deskpro API browser
Published: 6 Nov 2014
013 Sept 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2 Jun 2015
013 Sept 2023 -
I'm having trouble forwarding individual ticket messages to email
Published: 8 Oct 2014
013 Sept 2023 -
How does Deskpro match email replies to their proper tickets?
Published: 26 Jul 2018
013 Sept 2023 -
Can I keep my existing support email address?
Published: 23 Sept 2014
013 Sept 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Published: 16 Sept 2014
013 Sept 2023 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: 10 Nov 2014
013 Sept 2023 -
I'm having trouble with my portal chat tab
Published: 9 Jul 2014
013 Sept 2023 -
How can I make knowledgebase articles visible to specific users only?
Published: 13 Nov 2014
213 Sept 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Published: 16 Sept 2014
013 Sept 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: 15 Nov 2021
013 Sept 2023 -
Show text on the portal only to a certain usergroup
Published: 4 Jun 2015
013 Sept 2023 -
How do I automatically email users when their ticket has been assigned?
Published: 8 Sept 2014
013 Sept 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Published: 29 Jun 2015
014 Sept 2023 -
How do I set up round robin ticket assignment?
Published: 10 Sept 2014
315 Sept 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Published: 5 Jun 2018
015 Sept 2023 -
How do I set up an email account for outgoing messages only?
Published: 3 Jun 2014
015 Sept 2023 -
How can I send automatic SMS notifications to agents?
Published: 5 Sept 2014
015 Sept 2023 -
How can I use Deskpro Mobile?
Published: 15 Sept 2023
215 Sept 2023 -
How can I enable WiActs Single Sign-On?
Published: 16 Mar 2016
019 Sept 2023 -
How do I change the fields on the ticket form?
Published: 16 Sept 2014
019 Sept 2023 -
Can I import data from other systems or helpdesks?
Published: 24 Oct 2012
020 Sept 2023 -
How do I create a custom button for my chat widget?
Published: 22 Apr 2013
020 Sept 2023 -
Messenger Widget Options
Published: 15 Jul 2020
020 Sept 2023 -
I'm having trouble with an error: "Failure 0x51"
Published: 29 Jul 2015
025 Sept 2023 -
How do I translate a custom phrase?
Published: 29 Jan 2015
025 Sept 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Published: 22 Jun 2015
027 Sept 2023 -
How can I switch email clients whilst using Deskpro?
Published: 16 Sept 2016
027 Sept 2023 -
How do I pre-fill ticket form fields automatically for certain users?
Published: 8 May 2018
027 Sept 2023 -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Published: 10 Jul 2018
027 Sept 2023 -
I'm having trouble adding agent names to the body of user notification emails
Published: 7 Jan 2015
027 Sept 2023 -
How can I set up a new brand?
Published: 5 Jan 2017
027 Sept 2023 -
Reports : DPQL Reference
Published: 22 Mar 2018
027 Sept 2023 -
I'm having trouble disabling HTTPS
Published: 9 Dec 2015
03 Oct 2023 -
How do I make a reusable checklist of things to do within a ticket?
Published: 16 Oct 2015
03 Oct 2023 -
How can I best manage out-of-office agents accounts?
Published: 1 Apr 2015
06 Oct 2023 -
What ports do I need open for Deskpro?
Published: 19 Oct 2023
019 Oct 2023 -
Using an opcode cache (OPCache, APC or WinCache)
Published: 5 Dec 2012
226 Oct 2023