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7. Set up Live Chat
6. Manage your tickets
5. Create triggers to automate processes
4. Connect Deskpro to customer channels
3. Add agents to Deskpro
View all articles in Getting Started
Sales, Billing & Legal
What happens if I want to change the number of agents I pay for?
Can I buy part-time or 'light' agent licenses?
My company is VAT-registered in the EU. How do I get an invoice for On-Premise without VAT?
I want to buy Deskpro but I need you to send me an invoice
Can I pay by check?
View all articles in Sales, Billing & Legal
I'm having trouble deleting a table from a ticket reply
What is the size limit on attachments within Deskpro?
Gmail/Google Apps "modern security standards" email error
I'm having trouble with the agent interface displaying old tickets and notifications
Overriding Messenger settings
View all articles in Using Deskpro
Do you provide training?
Can I import the tickets and other information from my legacy helpdesk?
What resources are available for teaching agents to use Deskpro?
Do you charge for updates to Deskpro?
Can Deskpro upgrade my on-premise instance on my behalf?
View all articles in Additional Services
Developer & Reporting
What does the Agent Hours report track?
Using the Deskpro API browser
Displaying ticket messages in a report
I'm having trouble getting CSV import to work on my Cloud trial
How can I specify a sub-status in stats?
View all articles in Developer & Reporting
Managing Deskpro On-Premise
Generating a server report file
"Some HTTP methods are being blocked by your server" error
What's the difference between Deskpro Cloud and Deskpro On-Premise?
I bought a license but entering the code into my On-Premise demo does nothing
Configure a proxy server for HTTP requests made by Deskpro
View all articles in Managing Deskpro On-Premise