Knowledgebase / Deskpro Legacy

Deskpro "server info" pages

Christopher Nadeau

10 Nov 2017

Checking for mail more frequently than once per minute

Ben Henley

9 Nov 2017

CAPTCHAs not accepting correct responses

Ben Henley

3 Oct 2023

Data directory is not writable on Windows

Ben Henley

9 Nov 2017

php.ini changes aren't working

Ben Henley

10 Nov 2017

“Existing tables were detected in your database” error

Ben Henley

10 Nov 2017

Automated install on clean Ubuntu, Debian or CentOS

Ben Henley

9 Nov 2017

Fatal Swift.php error

Ben Henley

10 Nov 2017

Elasticsearch indexing stalls part way through

Ben Henley

9 Nov 2017

I set a static IP for my Deskpro VM, and now I can't see the portal!

Ben Henley

10 Nov 2017

What account details do I use with the VM 'Login to server' option?

Ben Henley

10 Nov 2017

How to inspect AJAX requests with Chrome tools

Ben Henley

11 Sept 2023

Uploading attachments larger than 20M on automated script installation

Lauren Cumming

10 Nov 2017

I'm having trouble with an error: "PHP IMAP extension"

Ben Henley

14 Mar 2018

Installation error during "Verifying the URL" step

Christopher Nadeau

10 Nov 2017

Updates do not appear or automatic updater cannot download updates

Christopher Nadeau

31 Aug 2023

Configure a proxy server for HTTP requests made by Deskpro

Christopher Nadeau

6 Jul 2021

Clone a production helpdesk to a secondary test instance

Christopher Nadeau

9 Nov 2017

Setting up Departments

Lauren Cumming

16 Aug 2023

11. Get Deskpro on mobile

Benedict Sycamore

22 May 2018

9. Create a dashboard

Benedict Sycamore

21 Dec 2018

8. Write a knowledgebase article

Benedict Sycamore

12 Sept 2023

7. Set up Live Chat

Benedict Sycamore

10 Oct 2019

4. Connect Deskpro to customer channels

Benedict Sycamore

10 Oct 2019

3. Add agents to Deskpro

Benedict Sycamore

10 Oct 2019

Using hosted Elasticsearch with Deskpro

Ben Henley

9 Nov 2017

License error after importing Zendesk data

Ben Henley

31 May 2023

Configuring HTTP verbs on Windows IIS

Christopher Nadeau

9 Nov 2017

Generating a server report file

Ben Henley

6 Aug 2018

I've lost admin permissions and I'm locked out of Deskpro On-Premise

Ben Henley

10 Nov 2017

502 Bad Gateway error

Ben Henley

26 Jun 2014

Download errors when running from behind a proxy: internal hostname being used

Ben Henley

19 Sept 2023

Switching from database to filesystem storage or back doesn't change database size

Ben Henley

9 Nov 2017

Why do all users seem to have the same IP address?

Ben Henley

19 Oct 2023

Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors

Ben Henley

29 May 2019

"Some HTTP methods are being blocked by your server" error

Ben Henley

20 Jul 2023

MySQL "writing file" error

Ben Henley

9 Nov 2017

Installing Elasticsearch

Ben Henley

9 Nov 2017

Preventing certain files from being replaced during an automatic update

Christopher Nadeau

9 Nov 2017

Enable archiving to increase performance with very large ticket numbers

Ben Henley

31 Aug 2023

Very slow performance on Windows (DP_DATABASE_HOST issue)

Ben Henley

26 Jun 2020

Can't change invalid upload_tmp_dir value

Ben Henley

9 Nov 2017

I'm having trouble being locked out of my helpdesk by IP whitelisting

Ben Henley

3 Oct 2023

How do I enable SSL on Deskpro On-Premise?

Ben Henley

8 Jun 2023

'Unable to allocate memory for pool' error

Ben Henley

10 Nov 2017

Can I see the Deskpro source code?

Ben Henley

9 Nov 2017

Elasticsearch configuration page not loading in admin

Ben Henley

9 Nov 2017

Using a Unix socket to connect to MySQL

Ben Henley

2 Oct 2014

Delete all helpdesk data and reinstall Deskpro

Ben Henley

10 Nov 2017

Making a test version of your helpdesk

Ben Henley

29 Aug 2023