Deskpro Legacy
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How do I update my portal to the latest version?
Publicerad: 27 maj 2016
016 aug. 2023 -
How do I install the Messenger widget in Wordpress?
Publicerad: 22 juni 2016
025 maj 2023 -
How can I further customize my chat widget?
Publicerad: 22 juni 2016
016 aug. 2023 -
How can I receive text alerts populated with ticket information?
Publicerad: 5 juni 2018
031 aug. 2023 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Publicerad: 4 dec. 2018
025 maj 2023 -
Updating to the New Email Templates Editor
Publicerad: 24 mars 2020
025 maj 2023 -
Updating to the Help Center Theme
Publicerad: 15 juni 2020
025 maj 2023 -
Automatic update from the legacy Portal theme to the Help Center theme
Publicerad: 19 aug. 2020
025 maj 2023 -
Why does cc'ing an agent on a ticket email create extra ticket?
Publicerad: 26 juni 2014
031 aug. 2023 -
Why aren't Community Channels showing up on my portal?
Publicerad: 11 juni 2014
031 aug. 2023 -
I'm having trouble changing the order of messages displayed on a ticket
Publicerad: 13 juni 2014
031 aug. 2023 -
I'm having trouble receiving notification emails when I create a ticket
Publicerad: 26 juni 2014
031 aug. 2023 -
What is the difference between labels and search terms in knowledgebase articles?
Publicerad: 26 juni 2014
031 aug. 2023 -
How do I resize the panes of the agent interface?
Publicerad: 27 juni 2014
031 aug. 2023 -
Why is some of my agent interface missing?
Publicerad: 26 juni 2014
031 aug. 2023 -
Can I change the color of the ticket reply/note box?
Publicerad: 14 feb. 2020
031 aug. 2023 -
Why can't I see flags?
Publicerad: 28 juli 2014
131 aug. 2023 -
How can I keep up to date with changes in Deskpro?
Publicerad: 10 sep. 2014
031 aug. 2023 -
Is there a Deskpro smartphone app?
Publicerad: 11 sep. 2014
231 aug. 2023 -
I'm having trouble with Active Directory authentication
Publicerad: 24 okt. 2012
031 aug. 2023 -
How do I view the raw email source for a ticket message?
Publicerad: 13 feb. 2013
031 aug. 2023 -
How do I nominate users to manage an organization's tickets?
Publicerad: 16 nov. 2012
031 aug. 2023 -
Can I use a custom domain name for the portal?
Publicerad: 16 aug. 2012
031 aug. 2023 -
How do I use variables in snippets, messages and webhook actions?
Publicerad: 11 dec. 2012
431 aug. 2023 -
How can agents communicate with each other within Deskpro?
Publicerad: 10 sep. 2014
031 aug. 2023 -
How can I run an email-only helpdesk?
Publicerad: 26 juni 2014
031 aug. 2023 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Publicerad: 10 sep. 2014
031 aug. 2023 -
What are archived tickets and why should I use archiving?
Publicerad: 10 sep. 2014
031 aug. 2023 -
Which web browsers does Deskpro support?
Publicerad: 10 sep. 2014
031 aug. 2023 -
I'm having trouble with replies not being added to the correct tickets
Publicerad: 20 feb. 2013
031 aug. 2023 -
I'm having trouble with images not displaying correctly in emails or articles
Publicerad: 29 maj 2014
031 aug. 2023 -
Does Deskpro support multiple languages?
Publicerad: 8 sep. 2014
131 aug. 2023 -
Why are agent notes being included in email threads?
Publicerad: 12 jan. 2015
031 aug. 2023 -
How do I best link to other portal content from guide topics?
Publicerad: 31 maj 2018
031 aug. 2023 -
How do I link to an individual ticket?
Publicerad: 13 okt. 2015
131 aug. 2023 -
What does marking a ticket as spam do?
Publicerad: 26 juni 2015
031 aug. 2023 -
Can I BCC: someone into a ticket thread?
Publicerad: 23 sep. 2014
031 aug. 2023 -
How can I set up ticket assignment workflows?
Publicerad: 19 maj 2014
031 aug. 2023 -
How do I add information to a ticket without emailing the user?
Publicerad: 16 sep. 2014
031 aug. 2023 -
How does user auto-response flood protection work?
Publicerad: 14 aug. 2014
031 aug. 2023 -
Sending different auto-responses based on email address
Publicerad: 20 maj 2014
031 aug. 2023 -
How do I use drag and drop ticket attachments?
Publicerad: 2 sep. 2014
031 aug. 2023 -
How do I automatically increase ticket urgency on tickets from organization managers?
Publicerad: 8 sep. 2014
031 aug. 2023 -
How do I use the filter pane?
Publicerad: 28 aug. 2014
031 aug. 2023 -
I'm having trouble with the agent interface displaying old tickets and notifications
Publicerad: 24 maj 2016
031 aug. 2023 -
How do I remove links to Deskpro from email notifications?
Publicerad: 19 maj 2014
031 aug. 2023 -
How can I change the format and display of date and time?
Publicerad: 25 apr. 2014
031 aug. 2023 -
How do I assign multiple tickets to one user from another?
Publicerad: 28 maj 2014
031 aug. 2023 -
Who gets my message when I reply to an email notification as an agent?
Publicerad: 20 juli 2015
024 aug. 2023 -
How do I disable keyboard shortcuts?
Publicerad: 25 juni 2015
031 aug. 2023