Deskpro Legacy
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I'm having a trouble with users being unable to add attachments to tickets
Publicerad: 10 juni 2014
011 sep. 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publicerad: 18 dec. 2014
011 sep. 2023 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Publicerad: 11 aug. 2014
011 sep. 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Publicerad: 28 okt. 2014
011 sep. 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Publicerad: 28 okt. 2014
011 sep. 2023 -
How can I connect Deskpro to other apps that aren't yet integrated?
Publicerad: 6 juni 2018
012 sep. 2023 -
How do I manually run the email processing command?
Publicerad: 9 apr. 2013
013 sep. 2023 -
Using an Office365 Email Account for Cloud
Publicerad: 29 sep. 2020
012 sep. 2023 -
How do I limit agent access to tickets by department?
Publicerad: 12 aug. 2014
112 sep. 2023 -
Change the name of the Contact Us tab
Publicerad: 9 feb. 2015
013 sep. 2023 -
I'm having trouble with incoming emails not being turned into tickets
Publicerad: 29 juli 2014
013 sep. 2023 -
Using the Deskpro API browser
Publicerad: 6 nov. 2014
013 sep. 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publicerad: 2 juni 2015
013 sep. 2023 -
I'm having trouble forwarding individual ticket messages to email
Publicerad: 8 okt. 2014
013 sep. 2023 -
How does Deskpro match email replies to their proper tickets?
Publicerad: 26 juli 2018
013 sep. 2023 -
Can I keep my existing support email address?
Publicerad: 23 sep. 2014
013 sep. 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Publicerad: 16 sep. 2014
013 sep. 2023 -
I'm having trouble with resolved tickets creating new tickets when users reply
Publicerad: 10 nov. 2014
013 sep. 2023 -
I'm having trouble with my portal chat tab
Publicerad: 9 juli 2014
013 sep. 2023 -
How can I make knowledgebase articles visible to specific users only?
Publicerad: 13 nov. 2014
213 sep. 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Publicerad: 16 sep. 2014
013 sep. 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Publicerad: 15 nov. 2021
013 sep. 2023 -
Show text on the portal only to a certain usergroup
Publicerad: 4 juni 2015
013 sep. 2023 -
How do I automatically email users when their ticket has been assigned?
Publicerad: 8 sep. 2014
013 sep. 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Publicerad: 29 juni 2015
014 sep. 2023 -
How do I set up round robin ticket assignment?
Publicerad: 10 sep. 2014
315 sep. 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Publicerad: 5 juni 2018
015 sep. 2023 -
How do I set up an email account for outgoing messages only?
Publicerad: 3 juni 2014
015 sep. 2023 -
How can I send automatic SMS notifications to agents?
Publicerad: 5 sep. 2014
015 sep. 2023 -
How can I use Deskpro Mobile?
Publicerad: 15 sep. 2023
215 sep. 2023 -
How can I enable WiActs Single Sign-On?
Publicerad: 16 mars 2016
019 sep. 2023 -
How do I change the fields on the ticket form?
Publicerad: 16 sep. 2014
019 sep. 2023 -
Can I import data from other systems or helpdesks?
Publicerad: 24 okt. 2012
020 sep. 2023 -
How do I create a custom button for my chat widget?
Publicerad: 22 apr. 2013
020 sep. 2023 -
Messenger Widget Options
Publicerad: 15 juli 2020
020 sep. 2023 -
I'm having trouble with an error: "Failure 0x51"
Publicerad: 29 juli 2015
025 sep. 2023 -
How do I translate a custom phrase?
Publicerad: 29 jan. 2015
025 sep. 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Publicerad: 22 juni 2015
027 sep. 2023 -
How can I switch email clients whilst using Deskpro?
Publicerad: 16 sep. 2016
027 sep. 2023 -
How do I pre-fill ticket form fields automatically for certain users?
Publicerad: 8 maj 2018
027 sep. 2023 -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Publicerad: 10 juli 2018
027 sep. 2023 -
I'm having trouble adding agent names to the body of user notification emails
Publicerad: 7 jan. 2015
027 sep. 2023 -
How can I set up a new brand?
Publicerad: 5 jan. 2017
027 sep. 2023 -
Reports : DPQL Reference
Publicerad: 22 mars 2018
027 sep. 2023 -
I'm having trouble disabling HTTPS
Publicerad: 9 dec. 2015
03 okt. 2023 -
How do I make a reusable checklist of things to do within a ticket?
Publicerad: 16 okt. 2015
03 okt. 2023 -
How can I best manage out-of-office agents accounts?
Publicerad: 1 apr. 2015
06 okt. 2023 -
What ports do I need open for Deskpro?
Publicerad: 19 okt. 2023
019 okt. 2023 -
Using an opcode cache (OPCache, APC or WinCache)
Publicerad: 5 dec. 2012
226 okt. 2023 -
What are some Deskpro productivity tips for agents?
Publicerad: 28 okt. 2014
09 jan. 2024