Gå till huvudinnehåll

How do I view the raw email source for a ticket message? - Kunskapsbas / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I view the raw email source for a ticket message?

How do I view the raw email source for a ticket message?

Författarlista

Sometimes it is useful to view the raw message source for a ticket message that arrived via email. Deskpro keeps a copy of raw message sources, which you can view from the agent interface.

Load the ticket in the agent interface and find the message you want to view.

Click on the gear icon in the top-right corner of the message to bring up the context menu, then click View message in a new window.

In the window that opens, click on the Raw Message tab or the Source Code tab.

Hjälpfull Oanvändbar

53 av 106 personer tyckte att sidan var användbar

Posta en kommentar

Logga in eller registrera dig för att lämna en kommentar.

Behöver du en påminnelse om ditt lösenord?