Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Publicerad: 4 juni 2015
029 aug. 2023 -
How do I link tickets to community topics?
Publicerad: 19 mars 2018
030 juni 2023 -
How do I notify a user when their ticket is assigned?
Publicerad: 13 sep. 2023
013 sep. 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Publicerad: 10 juni 2014
031 aug. 2023 -
How do I convert a normal user to an agent?
Publicerad: 11 juni 2014
031 aug. 2023 -
How do I generate debug information for a ticket?
Publicerad: 18 juli 2013
013 sep. 2023 -
Can tickets be put on hold?
Publicerad: 18 nov. 2001
08 sep. 2023 -
How can I see which tickets have been resolved by only one agent?
Publicerad: 9 maj 2018
01 aug. 2023 -
How can I strip HTML from message content in my report?
Publicerad: 13 okt. 2015
031 aug. 2023 -
Changing the size of the navigation buttons
Publicerad: 4 okt. 2016
131 aug. 2023 -
How do I find the ID number of a Deskpro field or other item?
Publicerad: 13 okt. 2015
031 aug. 2023 -
How can I specify a sub-status in stats?
Publicerad: 19 mars 2019
031 aug. 2023 -
Querying Custom Fields
Publicerad: 24 juni 2019
031 aug. 2023 -
I'm having trouble making a custom report retrieve phone numbers
Publicerad: 13 okt. 2015
031 aug. 2023 -
Unified login with JSON Web Token standard
Publicerad: 14 nov. 2014
031 aug. 2023 -
I'm having trouble with the subject of reminder emails
Publicerad: 2 nov. 2015
031 aug. 2023 -
Is there a way to CC: someone into a ticket?
Publicerad: 23 sep. 2014
031 aug. 2023 -
I don't want to show the author for Knowledgebase articles
Publicerad: 12 feb. 2016
131 aug. 2023 -
I don't want to show the author of Knowledgebase articles
Publicerad: 17 okt. 2016
031 aug. 2023 -
How do I prevent a specific agent being assigned tickets?
Publicerad: 2 mars 2017
031 aug. 2023 -
How do I create a welcome message for my portal?
Publicerad: 8 aug. 2016
031 aug. 2023 -
How do I change the welcome message for different usergroups?
Publicerad: 26 aug. 2016
031 aug. 2023 -
What are the cookies that Deskpro uses?
Publicerad: 5 sep. 2018
031 aug. 2023 -
How do I make tasks visible to certain agents, teams or departments?
Publicerad: 11 maj 2018
031 aug. 2023 -
I'm having trouble getting JIRA-related triggers to work
Publicerad: 7 jan. 2015
031 aug. 2023 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Publicerad: 2 juni 2014
031 aug. 2023 -
How can my users view & manage their tickets within the portal?
Publicerad: 28 feb. 2019
031 aug. 2023 -
8. Create your first knowledgebase article
Publicerad: 17 aug. 2023
019 sep. 2023 -
How can I export my tickets?
Publicerad: 7 maj 2015
031 aug. 2023 -
Removing 'Change Password' from the User Profile
Publicerad: 16 nov. 2016
031 aug. 2023 -
The Portal Editor won't load
Publicerad: 22 juli 2015
031 aug. 2023 -
How do I set a default department for tickets submitted via the user portal?
Publicerad: 8 aug. 2016
031 aug. 2023 -
How do I customize the text that appears on my portal?
Publicerad: 9 sep. 2014
031 aug. 2023 -
I'm having trouble with agents not receiving SMS alerts
Publicerad: 5 sep. 2014
031 aug. 2023 -
What are the different interfaces within Deskpro?
Publicerad: 8 sep. 2014
031 aug. 2023 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Publicerad: 30 maj 2014
031 aug. 2023 -
How do I change the logo on the agent login screen?
Publicerad: 10 juni 2015
031 aug. 2023 -
How do I remove chat from the user portal but offer chat on a different site?
Publicerad: 18 aug. 2016
031 aug. 2023 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Publicerad: 29 juli 2014
031 aug. 2023 -
I'm having trouble with an error: "Error with your forwarded email"
Publicerad: 5 nov. 2012
031 aug. 2023 -
Can I send SLA notifications to a Slack channel?
Publicerad: 4 okt. 2019
031 aug. 2023 -
Adding tasks to tickets with triggers
Publicerad: 15 okt. 2019
031 aug. 2023 -
Adding a background image to the user portal
Publicerad: 1 nov. 2016
031 aug. 2023 -
How do I add a custom favicon to the user portal?
Publicerad: 16 nov. 2016
031 aug. 2023 -
How can I make agents record a solution for each ticket?
Publicerad: 13 okt. 2015
031 aug. 2023 -
How do I make guides or knowledgebase articles only visible to agents?
Publicerad: 5 apr. 2018
024 aug. 2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Publicerad: 4 maj 2016
024 aug. 2023 -
How can I set different SLA response times for weekdays and weekends?
Publicerad: 13 jan. 2015
024 aug. 2023 -
Why can't I add a custom ticket status?
Publicerad: 22 maj 2014
07 sep. 2023 -
Hide Option to Upload Image
Publicerad: 7 dec. 2018
024 aug. 2023