How do I automatically increase ticket urgency on tickets from organization managers? - Kunskapsbas / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How can I automatically increase urgency on Tickets from Organization Managers?

How do I automatically increase ticket urgency on tickets from organization managers?

Senast uppdaterat: Aug 31, 2023av Lara Proud

If your agents are using the CRM app to record which users are managers of their organizations, you could use this information to increase the urgency of managers' tickets:

Note that the trigger makes the ticket more urgent if the user is a manager, or belongs to the VIPs usergroup. It increases the urgency by 5, up to a maximum of 10.

Hjälpfull Oanvändbar

33 av 66 personer tyckte att sidan var användbar

Posta en kommentar

Logga in eller registrera dig för att lämna en kommentar.

Förbli inloggad?

Behöver du en påminnelse om ditt lösenord?

Författare: Ben Henley
Creation date: Sep 8, 2014
Last update: Aug 31, 2023
Publish date: Sep 8, 2014