Deskpro Legacy
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How long can User open a Resolved ticket
Publicerad: 15 apr. 2019
024 aug. 2023 -
API: Setting contact data
Publicerad: 29 aug. 2023
029 aug. 2023 -
Deskpro API usage examples
Publicerad: 10 sep. 2014
029 aug. 2023 -
I'm having trouble with duplicate actions from a custom trigger
Publicerad: 8 sep. 2014
029 aug. 2023 -
Can I use Deskpro automation for integration with JIRA?
Publicerad: 22 dec. 2014
029 aug. 2023 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Publicerad: 26 jan. 2015
029 aug. 2023 -
How to Download a Process Log
Publicerad: 11 feb. 2019
029 aug. 2023 -
How do I stop agent names appearing in the 'From:' field of emails?
Publicerad: 26 jan. 2015
029 aug. 2023 -
Change welcome message based on usergroup
Publicerad: 3 jan. 2013
029 aug. 2023 -
How can I add translations for the Welcome Message on the Portal?
Publicerad: 19 dec. 2019
029 aug. 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Publicerad: 29 juni 2015
029 aug. 2023 -
I'm having trouble with an error: "The email address is already in use"
Publicerad: 6 jan. 2016
029 aug. 2023 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Publicerad: 12 apr. 2016
029 aug. 2023 -
How can I improve email previews for certain mobile email apps?
Publicerad: 24 juli 2015
029 aug. 2023 -
How do I filter users from an authentication source?
Publicerad: 22 sep. 2015
029 aug. 2023 -
How do I generate a report that doesn't include tickets created on the weekend?
Publicerad: 8 maj 2018
029 aug. 2023 -
How do I add an organization-wide email signature?
Publicerad: 24 maj 2018
029 aug. 2023 -
Overriding Messenger settings
Publicerad: 15 juli 2020
031 aug. 2023 -
How to display a ticket custom field in an email template or portal template
Publicerad: 16 juli 2015
031 aug. 2023 -
How can I change the name of the "Contact Us" tab?
Publicerad: 16 nov. 2016
030 aug. 2023 -
Number of tickets created this year month by month compared to last year
Publicerad: 20 juli 2021
030 aug. 2023 -
I'm having trouble with the Start Chat button
Publicerad: 10 mars 2016
030 aug. 2023 -
Can I track a Service Level Agreement within Deskpro?
Publicerad: 10 sep. 2014
030 aug. 2023 -
I'm having trouble with the round robin working properly
Publicerad: 18 juni 2015
030 aug. 2023 -
How do I restrict access to parts of my portal?
Publicerad: 29 maj 2014
030 aug. 2023 -
Ticket followers replying by email is going to the user not the agent
Publicerad: 3 juni 2014
030 aug. 2023 -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Publicerad: 26 juli 2023
030 aug. 2023 -
How do I delete all my test tickets?
Publicerad: 15 juni 2015
030 aug. 2023 -
How do I hide the 'contact us' tab on the front portal page?
Publicerad: 28 nov. 2017
031 aug. 2023 -
How do I follow up automatically when a user stops replying?
Publicerad: 1 sep. 2023
01 sep. 2023 -
How do I set up an internal knowledgebase for agents only?
Publicerad: 14 aug. 2014
08 sep. 2023 -
How can I make a department visible to agents only?
Publicerad: 10 nov. 2014
07 sep. 2023 -
How can I automatically respond to users to let them know our office is closed?
Publicerad: 14 aug. 2015
07 sep. 2023 -
Removing Comments on Satisfaction
Publicerad: 7 dec. 2018
08 sep. 2023 -
Data Import & Migrations
Publicerad: 27 feb. 2018
08 sep. 2023 -
Can Deskpro send SMS text notifications?
Publicerad: 25 sep. 2014
08 sep. 2023 -
Making email templates brand specific
Publicerad: 26 juni 2019
019 okt. 2023 -
How do I set up a new user registration form?
Publicerad: 9 feb. 2015
08 sep. 2023 -
Average resolution time of tickets
Publicerad: 20 juli 2021
08 sep. 2023 -
Show tickets in order of the number of different agents who replied
Publicerad: 24 feb. 2016
08 sep. 2023 -
Reports widget override examples
Publicerad: 29 jan. 2019
38 sep. 2023 -
First Contact Resolution
Publicerad: 20 juli 2021
08 sep. 2023 -
Average time till first response
Publicerad: 20 juli 2021
08 sep. 2023 -
"Please reference a specific column" error
Publicerad: 23 nov. 2015
08 sep. 2023 -
Customising colour of charts on report custom dashboards
Publicerad: 12 aug. 2021
08 sep. 2023 -
List of tickets that haven't had an agent reply in over 24 hours
Publicerad: 20 juli 2021
08 sep. 2023 -
What do I use in a query to retrieve the email address of ticket users?
Publicerad: 8 okt. 2014
08 sep. 2023 -
Can I use Active Directory to sign in my agents?
Publicerad: 9 sep. 2014
08 sep. 2023 -
How do I include ticket account addresses in emails?
Publicerad: 22 juni 2015
08 sep. 2023 -
I'm having a trouble with users being unable to add attachments to tickets
Publicerad: 10 juni 2014
011 sep. 2023