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News / Product - Deskpro Support

Product

Sklop Novice
dec. 6 2022

You can now search against custom fields to locate tickets

Lara Proud
Product (Agent)
dec. 6 2022

We have added drag and drop to our Kanban View

Lara Proud
Product (Agent)
dec. 6 2022

Introducing our new integration with TeamViewer!

David Anjonrin-Ohu
Product (Admin)
dec. 6 2022

Introducing our GitLab integration!

David Anjonrin-Ohu
Product (Admin)
nov. 28 2022

We have redesigned the Global Search UI

Lara Proud
Product (Agent)
nov. 28 2022

We have changed the color of Agent Notes

Lara Proud
Product (Agent)
nov. 28 2022

We are launching the Beta version of our Kanban View

Lara Proud
Product (Agent)
nov. 28 2022

Ticket messages will open at the top of the most recent message

Lara Proud
Product (Agent)
nov. 28 2022

Introducing our new Azure DevOps app!

David Anjonrin-Ohu
Product (Admin)
nov. 15 2022

Let us know what you think of prospective Deskpro features

Lara Proud
Product (Agent)
nov. 8 2022

You can now download a list of tickets as a CSV file

Lara Proud
Product (Agent)
nov. 1 2022

We have updated the design for ticket views in the helpdesk

Lara Proud
Product (Agent)
nov. 1 2022

We have enhanced the usefulness of our Labels feature

Lara Proud
Product (Agent)
nov. 1 2022

Make managing Users seamless with SCIM provisioning

Lara Proud
Product (Admin)
okt. 25 2022

We've made the helpdesk faster by optimizing loading speeds

Lara Proud
Product (Agent)
okt. 25 2022

We have improved our Search functionality

Lara Proud
Product (Agent)
okt. 17 2022

Introducing our new HubSpot app

Lara Proud
Product (Admin)
okt. 17 2022

Introducing our new Pipedrive app

Lara Proud
Product (Admin)
okt. 10 2022

We have increased the flexibility of the interface with resizable panels

Lara Proud
Product (Agent)
okt. 10 2022

Get instant context with our new ticket preview feature

Lara Proud
Product (Agent)
okt. 10 2022

Introducing our new Scratchpad App for convenient note-taking

Lara Proud
Product (Agent)
okt. 4 2022

We have enhanced the design of our Header Bar and Tabs

Lara Proud
Product (Agent)
okt. 4 2022

We have reduced the size of the reply box default state

Lara Proud
Product (Agent)
okt. 4 2022

Active Status is now visible on Agent Avatars across the interface

Lara Proud
Product (Agent)
okt. 4 2022

You can add Macros to run at ticket creation

Lara Proud
Product (Agent)
sep. 28 2022

We have optimized ticket loading speed

Lara Proud
Product (Agent)
sep. 20 2022

We have created two new SLA types

Lara Proud
Product (Admin)
sep. 20 2022

Set a User's organization automatically with a new Trigger Rule

Lara Proud
Product (Admin)
sep. 20 2022

Collapse and expand User Profiles to keep your workspace tidy

Lara Proud
Product (Agent)
sep. 13 2022

You can now download emails from a User's ticket

Lara Proud
Product (Agent)
sep. 6 2022

Add Snippets and Attachments to the Follow Ups reply actions

Lara Proud
Product (Agent)
sep. 6 2022

You can now view the Email Message Source

Lara Proud
Product (Agent)
sep. 6 2022

Quickly copy data from fields with a click

Lara Proud
Product (Agent)
avg. 30 2022

We have added a global permissions toggle to enable or disable Agent App permissions

Lara Proud
Product (Admin)
avg. 30 2022

Refine Ticket Search with a powerful new filtering sidebar

Lara Proud
Product (Agent)
avg. 30 2022

You can now clear your Ticket Search History

Lara Proud
Product (Agent)
avg. 30 2022

Access all your ticketing features easily

Lara Proud
Product (Agent)
avg. 30 2022

Stay up to date with all of Deskpro's recent changes

Lara Proud
Product (Agent)
avg. 25 2022

We have a new way of communicating our latest product updates

Lara Proud
Product (Agent)
dec. 8 2020

New structures for Guides

Stephanie Quadranti
Product
sep. 28 2020

Support for OAuth2 authentication for Office365

Phil Rigby
Product
jul. 20 2020

Introducing our new Messenger widget

Matthew Wray
Product
jul. 19 2020

Control whether Pending status is counted in SLAs and Ticket Waiting times

Grace Howlett
Product
jul. 19 2020

Report on user waiting time and first reply time within working hours

Grace Howlett
Product
jul. 19 2020

We've launched the new Help Center theme

Grace Howlett
Product
jul. 19 2020

New Email Templates

Emily Booth
Product
nov. 25 2019

Approvals

Emily Booth
Product
sep. 2 2019

Feedback area changing to Community

Colin Dunn
Product
sep. 2 2019

Automatically create tasks with relative due dates

Colin Dunn
Product
sep. 2 2019

Addition of TLS 1.1 and 1.2 support for email connections

Colin Dunn
Product
Sklop Novice

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