Support for OAuth2 authentication for Office365
We are happy to announce that we now support OAuth2 authentication for Microsoft Office365 email accounts.What is OAuth2 Authentication? OAuth2 Authentication is a more secure method to connect to your Office365 mail account through Deskpro. With Basic Authentication, your...
Introducing our new Messenger widget
We're delighted to officially announce the release of our new Messenger widget.What is Messenger? Messenger is a widget that you can enable on your Help Center or easily embed into your own website to give users quick access to...
New Email Templates
We are extremely pleased to announce the release of our new email templates and improved template editor which introduces many features that make it easier to customize your email templates. What are the main improvements?Email preview will allow you...
We've launched the new Help Center theme
Back in November 2019, we announced that we have been working on a brand new look for the Help Center. This theme has been automatically available to new customers and for existing customers to optionally try out over recent months, but...
Deskpro 2020.2 Release
19th October 2020 - 2020.2.8Security fix: Fixed an issue that could allow a specially crafted URL to trick some Windows hosts into serving files that reside outside the web root if the path on the filesystem was known and the file...
Report on user waiting time and first reply time within working hours
Before now, our reporting system had the ability to measure waiting times, however, this counted the total time and did not take into account working hours set in your helpdesk. We're extremely pleased to announce that we have added the...
Control whether Pending status is counted in SLAs and Ticket Waiting times
We've added some new settings which allow you to control how the time a ticket spends in 'Pending' status is counted.
Deskpro 2020.1 Release
We are pleased to announce the release of Deskpro version 2020.1. This includes a mixture of general improvements and bug fixes.
Deskpro 2020.0 Release
We are pleased to announce the release of Deskpro version 2020.0. This includes new feature additions, as well as performance and security improvements to your helpdesk. Improvements:CH-4384 Add 'Ticket Language' as a criteria option for automatons (e.g. Triggers and...
Deskpro 2019.9 Release
We are pleased to announce the release of Deskpro version 2019.9. This includes new feature additions, as well as performance improvements to your helpdesk.
- What happens if I want to change the number of agents I pay for?
- Can I buy part-time or 'light' agent licenses?
- Agents seeing License Error even though the license hasn't expired
- Can you send me a quote for buying Deskpro, or an invoice for renewal?
- Do I need to reinstall On-Premise when my trial ends?
- How do I show users which agents are following their tickets?
- I'm having trouble with my new Gmail ticket account not sending email
- How to display a ticket custom field in an email template or portal template
- How can I make agents record a solution for each ticket?
- Why are some automatic Replies added as an internal Note?
Zadnje spremembe statusov
… Collecting FeedbackCommunity Topic Filter view - want to see 'All'
… Collecting FeedbackMake Deskpro recognise the organisation when it has been cc'd on an email
… Collecting FeedbackCharacter validation on the account registration form
… Collecting FeedbackCustomise time options for follow ups
… Collecting FeedbackImprove error messages when failing to view attachments