We added the ability to download a list of tickets as a CSV file. Click the new CSV icon in the left-hand corner of the interface, indicated with the blue square, which will generate a table of the current tickets on the page.

When you click on the icon, a table will immediately export the tickets on the current page of the helpdesk into a CSV file, and the file will download to your computer.

The CSV export can include information, such as the following, about your tickets:

• Ticket ID

• Ticket Subject

• User’s Name

• User’s Email

• Custom Fields

You can see in this image below some of the data fields that get exported from the list of tickets in the helpdesk:

We have added the ability to export your tickets as a CSV to provide you with a simple and convenient way to gather your ticket data, which you can then analyze, import into reporting tools, or share with necessary stakeholders.