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Product

Chat Round Robins

Introducing Follow Ups

Benedict Sycamore

Introducing Deskpro Guides

Benedict Sycamore

‘On hold’ Escalation Event Added

Benedict Sycamore

Full Ticket Forwarding

New Snippets Interface

Permissions for Tasks and Macros

New Chat Widget colors available

Zara Marchesi

Trello Helpdesk Integration with Deskpro

Zara Marchesi

Ability to filter the reports dashboard by team (5.5)

Lauren Cumming

Extract Zip (gzip/tar) files and download specific files only (5.5)

Lauren Cumming

Added Hijri calendar (Arabic) for custom date fields (5.5)

Lauren Cumming

Option to disable CSP headers (5.5)

Lauren Cumming

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Lauren Cumming

Reject mail based on DKIM/SPF headers (5.4)

Lauren Cumming

Zapier Helpdesk Integration with Deskpro

Lauren Cumming

Setting to disable email preview text (5.2)

Lauren Cumming

Extension of Authentication Options (5.2)

Lauren Cumming

Extension of Audit Logs (5.2)

Lauren Cumming

Reporting Hierarchy (5.1)

Lauren Cumming

New Feature: Click-to-edit fields on tickets

Lauren Cumming

New Feature: Custom Fields as Rules in Layouts

Lauren Cumming