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Bug Report Design Feedback
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Community
Community
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Title / Author
Status
Comments
Activity
2
Copy a Macro and Triggers
John Monkhouse
16 feb. 2024
Report
0
0
Help Center: publish calendar with events
Koen Glotzbach
16 feb. 2024
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0
1
Datepicker
Service | Ascoo-ITS
16 feb. 2024
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0
0
Publish guide on search results
Bas Rikkerink
15 feb. 2024
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0
0
Change order of search result tabs
Bas Rikkerink
15 feb. 2024
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0
0
Form condition for fields based on user group
Koen Glotzbach
14 feb. 2024
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0
0
Add 'Review date' option for Guide
Koen Glotzbach
14 feb. 2024
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0
0
Option to auto-expand table in report so it always shows all all values
Koen Glotzbach
8 feb. 2024
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0
0
Sort field values in Reports according to a) order set for the field b) highest number
Koen Glotzbach
8 feb. 2024
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0
0
Allow agent (not-admin) to manage values (options) of specific field
Koen Glotzbach
8 feb. 2024
Report
1
0
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
Robert Lochen
6 feb. 2024
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0
0
Trigger Suggestions
John Monkhouse
6 feb. 2024
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0
1
Agent Messages Text Entry
Samuel Wolfe
5 feb. 2024
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0
1
Displaying names on agent notes
David Palmquist
29 ian. 2024
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0
1
View Department
John Monkhouse
26 ian. 2024
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0
2
Customer Admin Roles
John Monkhouse
25 ian. 2024
Report
0
1
Agent login logs - API support
Izsak Szikra
16 ian. 2024
Report
0
1
Give agent permission to edit values of a specific field
Koen Glotzbach
15 ian. 2024
Report
1
0
Add 'send (agent) email' action to macro functionality
Koen Glotzbach
13 ian. 2024
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0
0
Create multiple tickets from 1 user ticket submission
Kim Gilmour
11 ian. 2024
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0
0
Mass update Team of ticket via Admin area
Koen Glotzbach
9 ian. 2024
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0
0
Searching/filtering for chats that are not live
Christian Cantinelli
8 ian. 2024
Report
0
0
Lists for chats that are not live
Christian Cantinelli
8 ian. 2024
Report
0
3
UNDO....on sending message to customer
Marion Abramo
5 ian. 2024
Report
0
0
Send a link to the ticket for the user to view via SMS
Staffan Hugemark
15 dec. 2023
Collecting Feedback
0
0
Voice Broadcasting Request
Gabbi
7 dec. 2023
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0
0
Approval for Helpdesk Articles
Lucas Wood
5 dec. 2023
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0
0
Article/News/Community comment to email
Marion Abramo
1 dec. 2023
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0
2
Option to delete a user without deleting their tickets
Marion Abramo
22 nov. 2023
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0
1
Add label while creating ticket as agent
Jan Gerlach
22 nov. 2023
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0
0
Separation line - font task bar
Shea Manion
20 nov. 2023
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0
2
[UX suggestion] Change label 'Add' to 'Add label'
Koen Glotzbach
10 nov. 2023
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0
2
Add interface to mange Problems, just like you can manage Snippets
Koen Glotzbach
9 nov. 2023
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0
1
Hide messages
Adin Rand
9 nov. 2023
Report
0
0
Duplicate Detection
Ashley Clark
7 nov. 2023
Collecting Feedback
0
0
populate organisation field when an agent creates a ticket
Lieven Embrechts
27 oct. 2023
Report
0
1
Allow incidents/tickets to be raised from Slack
Colin
25 oct. 2023
Report
0
0
Add option to set default sorting for queus
Koen Glotzbach
24 oct. 2023
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0
0
Locked by Agent Preview
angie
20 oct. 2023
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0
0
Voice - Add Conference Call feature
Lara Proud
19 oct. 2023
Collecting Feedback
0
0
News comment's access via API
Zsolt Kiss
13 oct. 2023
Report
0
0
Improve Task Functionality
Kim Gilmour
12 oct. 2023
Report
0
0
Optional Plain Text Templates for Email Templates
Justin Robles
11 oct. 2023
Report
0
1
Create users without email
Colin
5 oct. 2023
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0
0
Allow multiple entries on search words - Creating an article
Colin
5 oct. 2023
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0
1
Show ticket count in lists
Robert Lochen
27 sept. 2023
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0
1
Add Ticket Number to Tab info when hovering and Reordering of Tabs
Nicole Ojeda
9 aug. 2023
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0
1
Copy fields from Grid view without Opening ticket
Nicole Ojeda
8 aug. 2023
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0
5
Labels - Department based segregation
Izsak Szikra
8 aug. 2023
Report
0
1
Allow a ‘minimum business days’ configuration of date picker
Robert Lochen
2 aug. 2023
Report
0