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Community
Community
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Title / Author
Status
Comments
Activity
0
Add option to set default sorting for queus
Koen
Oct 24, 2023
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0
1
Locked by Agent Preview
Angela Koniecki
Oct 20, 2023
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0
1
Voice - Add Conference Call feature
Lara Proud
Oct 19, 2023
Collecting Feedback
0
0
News comment's access via API
Zsolt Kiss
Oct 13, 2023
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0
0
Improve Task Functionality
Kim Gilmour
Oct 12, 2023
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0
0
Optional Plain Text Templates for Email Templates
Justin Robles
Oct 11, 2023
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0
1
Create users without email
Colin
Oct 5, 2023
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0
0
Allow multiple entries on search words - Creating an article
Colin
Oct 5, 2023
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0
3
Show ticket count in lists
Robert Lochen
Sep 27, 2023
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1
1
Add Ticket Number to Tab info when hovering and Reordering of Tabs
Nicole Ojeda
Aug 9, 2023
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0
1
Copy fields from Grid view without Opening ticket
Nicole Ojeda
Aug 8, 2023
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0
6
Labels - Department based segregation
Izsak Szikra
Aug 8, 2023
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0
1
Allow a ‘minimum business days’ configuration of date picker
Robert Lochen
Aug 2, 2023
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0
0
Tooltips on Lock-Symbols
Jule Höhning
Jul 19, 2023
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0
1
Ticket field - Select field - To hide an option from user form only
Sangeetha Lakshminarayana
Jul 10, 2023
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0
0
I would like the "Search in top bar" to include custom field searches by default
Ivan
Jun 20, 2023
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0
1
Mass Action to Link tickets
Robert Lochen
Jun 15, 2023
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0
1
Mass Actions based on a common parent ticket
Kim Gilmour
Jun 7, 2023
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1
1
manually set usersource_sync time
Lewis Stonier
Jun 7, 2023
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0
1
Apply Permissions\Department at the Article level
Mark Loveridge
Jun 6, 2023
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1
2
Privacy between departments
Chynah Hayde
Jun 6, 2023
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1
1
Report Unassigned Tickets on Dashboard
Derek Mines
Jun 6, 2023
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0
0
Specific sender set as always agent note
Chynah Hayde
May 23, 2023
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0
0
KB articles ordered by publish date, oldest on top
Joël Messas
May 16, 2023
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0
0
Merge Multiple Tickets at once
Viktoria
May 14, 2023
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0
0
Custom Field Data Import
Mark Loveridge
May 11, 2023
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0
0
I want to specify the items to be output in the CSV output of tickets.
Fusako Iwaya
May 10, 2023
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0
4
Configurable Look&Feel of Agent sight
Michael
Apr 13, 2023
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0
0
Auto assign agent and team once you open the ticket
Aimee Mendoza
Apr 11, 2023
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0
7
Form builder for time log and billing
Nejc Strmole
Apr 3, 2023
Collecting Feedback
0
0
Make guides templated
Jeroen van der Steen
Mar 30, 2023
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0
1
Change or improve default publish editor for more advanced edits
Jeroen van der Steen
Mar 30, 2023
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0
0
add a new API call for 'date_last_modified'
Lewis Stonier
Mar 28, 2023
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0
1
Filtering on Categories in the Community
Zsolt Kiss
Mar 22, 2023
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0
0
Summary count when grouped by
Marion Abramo
Mar 20, 2023
Collecting Feedback
1
10
Inserting pictures into a community comment
Zsolt Kiss
Mar 19, 2023
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0
0
Filtering option on Custom Fileds in Community topics
Zsolt Kiss
Mar 11, 2023
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0
1
Disable new ticket creation on specific email account/s allowing replies for active tickets
Piotr Marchewka
Mar 9, 2023
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0
1
Default Option: Forward as a New Ticket
Neil Davis
Feb 13, 2023
Collecting Feedback
0
1
SLA failed not clear enough
Sam Menown
Jan 12, 2023
Collecting Feedback
0
0
Allow Users to view Problems
Koen
Dec 19, 2022
Collecting Feedback
0
0
Azure AD B2C
Dmytro
Dec 19, 2022
Collecting Feedback
0
0
Auto remove user from ticket by user reply/response mails
Onur Salman
Nov 17, 2022
Collecting Feedback
0
2
Ability to "HIDE" disabled users, organizations, etc. in Tickets
Earene Lee
Nov 15, 2022
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0
4
Ability to re-order lists
Earene Lee
Nov 15, 2022
Collecting Feedback
1
0
Feedback post v5 to v6 upgrade
Cory Rapp
Nov 10, 2022
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0
0
Notification about updated KB articles
Khaled Jmal
Nov 9, 2022
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0
1
Option to add agent validation to fields for statuses other than resolved
Bernarda Minov Petkov
Oct 4, 2022
Collecting Feedback
0
0
Subscribe a batch of users to new/modified knowledgebase articles
Wood, Andy
Aug 19, 2022
Collecting Feedback
0
1
Define default status for publish
Kevin
Aug 19, 2022
Collecting Feedback
0