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Deskpro Legacy

I'm having a trouble with users being unable to add attachments to tickets

Ben Henley

11/09/2023
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Ben Henley

11/09/2023
I'm having trouble with Exchange not sending displaying the 'From:' field

Ben Henley

11/09/2023
I'm having trouble with forwarding user emails to the helpdesk

Ben Henley

11/09/2023
I'm having trouble with tickets created via email identifying the wrong user

Ben Henley

11/09/2023
How can I connect Deskpro to other apps that aren't yet integrated?

Benedict Sycamore

12/09/2023
How do I manually run the email processing command?

Christopher Nadeau

13/09/2023
Using an Office365 Email Account for Cloud

Phil Rigby

12/09/2023
How do I limit agent access to tickets by department?

Ben Henley

12/09/2023
Change the name of the Contact Us tab

Ben Henley

13/09/2023
I'm having trouble with incoming emails not being turned into tickets

Ben Henley

13/09/2023
Using the Deskpro API browser

Ben Henley

13/09/2023
I'm having trouble with getting CAPTCHAs every time I try to log in

Ben Henley

13/09/2023
I'm having trouble forwarding individual ticket messages to email

Ben Henley

13/09/2023
How does Deskpro match email replies to their proper tickets?

Christopher Nadeau

13/09/2023
Can I keep my existing support email address?

Ben Henley

13/09/2023
How do I automatically tell users who submit tickets by email to use the Help Center?

Ben Henley

13/09/2023
I'm having trouble with resolved tickets creating new tickets when users reply

Ben Henley

13/09/2023
I'm having trouble with my portal chat tab

Ben Henley

13/09/2023
How can I make knowledgebase articles visible to specific users only?

Ben Henley

13/09/2023
I'm having trouble with my new Gmail ticket account not sending email

Ben Henley

13/09/2023
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Amabel Watkins

13/09/2023
Show text on the portal only to a certain usergroup

Ben Henley

13/09/2023
How do I automatically email users when their ticket has been assigned?

Ben Henley

13/09/2023
Can I show the Satisfaction survey only for tickets in a certain department?

Ben Henley

14/09/2023
How do I set up round robin ticket assignment?

Ben Henley

15/09/2023
How do I prevent satisfaction survey requests being sent to particular users?

Benedict Sycamore

15/09/2023
How do I set up an email account for outgoing messages only?

Ben Henley

15/09/2023
How can I send automatic SMS notifications to agents?

Ben Henley

15/09/2023
How can I use Deskpro Mobile?

Ben Henley

15/09/2023
How can I enable WiActs Single Sign-On?

Ben Henley

19/09/2023
How do I change the fields on the ticket form?

Ben Henley

19/09/2023
Can I import data from other systems or helpdesks?

Mike S.

20/09/2023
How do I create a custom button for my chat widget?

Christopher Nadeau

20/09/2023
Messenger Widget Options

Matthew Wray

20/09/2023
I'm having trouble with an error: "Failure 0x51"

Ben Henley

25/09/2023
How do I translate a custom phrase?

Ben Henley

25/09/2023
I'm having trouble with an Outlook message recall causing an email loop

Ben Henley

27/09/2023
How can I switch email clients whilst using Deskpro?

Lauren Cumming

27/09/2023
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

27/09/2023
How to create a report showing the impact of failed SLAs on Ticket satisfaction

Irene Tortorella

27/09/2023
I'm having trouble adding agent names to the body of user notification emails

Ben Henley

27/09/2023
How can I set up a new brand?

Lauren Cumming

27/09/2023
Reports : DPQL Reference

Benedict Sycamore

27/09/2023
I'm having trouble disabling HTTPS

Ben Henley

03/10/2023
How do I make a reusable checklist of things to do within a ticket?

Ben Henley

03/10/2023
How can I best manage out-of-office agents accounts?

Ben Henley

06/10/2023
What ports do I need open for Deskpro?

Anthony Robinson

19/10/2023
Using an opcode cache (OPCache, APC or WinCache)

Christopher Nadeau

26/10/2023
What are some Deskpro productivity tips for agents?

Ben Henley

09/01/2024