Deskpro Legacy
-
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publicado: 18/12/2014
011/09/2023 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Publicado: 11/08/2014
011/09/2023 -
I'm having trouble with forwarding user emails to the helpdesk
Publicado: 28/10/2014
011/09/2023 -
I'm having trouble with tickets created via email identifying the wrong user
Publicado: 28/10/2014
011/09/2023 -
How can I connect Deskpro to other apps that aren't yet integrated?
Publicado: 06/06/2018
012/09/2023 -
How do I manually run the email processing command?
Publicado: 09/04/2013
013/09/2023 -
Using an Office365 Email Account for Cloud
Publicado: 29/09/2020
012/09/2023 -
How do I limit agent access to tickets by department?
Publicado: 12/08/2014
112/09/2023 -
Change the name of the Contact Us tab
Publicado: 09/02/2015
013/09/2023 -
I'm having trouble with incoming emails not being turned into tickets
Publicado: 29/07/2014
013/09/2023 -
Using the Deskpro API browser
Publicado: 06/11/2014
013/09/2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publicado: 02/06/2015
013/09/2023 -
I'm having trouble forwarding individual ticket messages to email
Publicado: 08/10/2014
013/09/2023 -
How does Deskpro match email replies to their proper tickets?
Publicado: 26/07/2018
013/09/2023 -
Can I keep my existing support email address?
Publicado: 23/09/2014
013/09/2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Publicado: 16/09/2014
013/09/2023 -
I'm having trouble with resolved tickets creating new tickets when users reply
Publicado: 10/11/2014
013/09/2023 -
I'm having trouble with my portal chat tab
Publicado: 09/07/2014
013/09/2023 -
How can I make knowledgebase articles visible to specific users only?
Publicado: 13/11/2014
213/09/2023 -
I'm having trouble with my new Gmail ticket account not sending email
Publicado: 16/09/2014
013/09/2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Publicado: 15/11/2021
013/09/2023 -
Show text on the portal only to a certain usergroup
Publicado: 04/06/2015
013/09/2023 -
How do I automatically email users when their ticket has been assigned?
Publicado: 08/09/2014
013/09/2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Publicado: 29/06/2015
014/09/2023 -
How do I set up round robin ticket assignment?
Publicado: 10/09/2014
315/09/2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Publicado: 05/06/2018
015/09/2023 -
How do I set up an email account for outgoing messages only?
Publicado: 03/06/2014
015/09/2023 -
How can I send automatic SMS notifications to agents?
Publicado: 05/09/2014
015/09/2023 -
How can I use Deskpro Mobile?
Publicado: 15/09/2023
215/09/2023 -
How can I enable WiActs Single Sign-On?
Publicado: 16/03/2016
019/09/2023 -
How do I change the fields on the ticket form?
Publicado: 16/09/2014
019/09/2023 -
Can I import data from other systems or helpdesks?
Publicado: 24/10/2012
020/09/2023 -
How do I create a custom button for my chat widget?
Publicado: 22/04/2013
020/09/2023 -
Messenger Widget Options
Publicado: 15/07/2020
020/09/2023 -
I'm having trouble with an error: "Failure 0x51"
Publicado: 29/07/2015
025/09/2023 -
How do I translate a custom phrase?
Publicado: 29/01/2015
025/09/2023 -
I'm having trouble with an Outlook message recall causing an email loop
Publicado: 22/06/2015
027/09/2023 -
How can I switch email clients whilst using Deskpro?
Publicado: 16/09/2016
027/09/2023 -
How do I pre-fill ticket form fields automatically for certain users?
Publicado: 08/05/2018
027/09/2023 -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Publicado: 10/07/2018
027/09/2023 -
I'm having trouble adding agent names to the body of user notification emails
Publicado: 07/01/2015
027/09/2023 -
How can I set up a new brand?
Publicado: 05/01/2017
027/09/2023 -
Reports : DPQL Reference
Publicado: 22/03/2018
027/09/2023 -
I'm having trouble disabling HTTPS
Publicado: 09/12/2015
003/10/2023 -
How do I make a reusable checklist of things to do within a ticket?
Publicado: 16/10/2015
003/10/2023 -
How can I best manage out-of-office agents accounts?
Publicado: 01/04/2015
006/10/2023 -
What ports do I need open for Deskpro?
Publicado: 19/10/2023
019/10/2023 -
Using an opcode cache (OPCache, APC or WinCache)
Publicado: 05/12/2012
226/10/2023 -
What are some Deskpro productivity tips for agents?
Publicado: 28/10/2014
009/01/2024 -
Creating an Impact, Urgency and Priority matrix
Publicado: 24/03/2021
009/01/2024