Knowledgebase / Deskpro Legacy

Using hosted Elasticsearch with Deskpro

Ben Henley

09/11/2017

Preventing certain files from being replaced during an automatic update

Christopher Nadeau

09/11/2017

Configuring HTTP verbs on Windows IIS

Christopher Nadeau

09/11/2017

Generating a server report file

Ben Henley

06/08/2018

I've lost admin permissions and I'm locked out of Deskpro On-Premise

Ben Henley

10/11/2017

502 Bad Gateway error

Ben Henley

26/06/2014

Download errors when running from behind a proxy: internal hostname being used

Ben Henley

19/09/2023

Switching from database to filesystem storage or back doesn't change database size

Ben Henley

09/11/2017

Why do all users seem to have the same IP address?

Ben Henley

19/10/2023

Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors

Ben Henley

29/05/2019

"Some HTTP methods are being blocked by your server" error

Ben Henley

20/07/2023

MySQL "writing file" error

Ben Henley

09/11/2017

Installing Elasticsearch

Ben Henley

09/11/2017

Updating to New Admin (from a build before #327)

Christopher Nadeau

31/08/2023

Enable archiving to increase performance with very large ticket numbers

Ben Henley

31/08/2023

Very slow performance on Windows (DP_DATABASE_HOST issue)

Ben Henley

26/06/2020

Can't change invalid upload_tmp_dir value

Ben Henley

09/11/2017

What is Deskpro Cloud?

Ben Henley

31/08/2023

I'm having trouble being locked out of my helpdesk by IP whitelisting

Ben Henley

03/10/2023

How do I enable SSL on Deskpro On-Premise?

Ben Henley

08/06/2023

'Unable to allocate memory for pool' error

Ben Henley

10/11/2017

I am not getting full-text search from the new search bar

Ben Henley

09/11/2017

How can I change the new chat notification sound?

Ben Henley

09/11/2017

Can I see the Deskpro source code?

Ben Henley

09/11/2017

Preparing your Deskpro v5 instance for migration to Deskpro Horizon

Phil Rigby

10/05/2023

Disable Suhosin

Christopher Nadeau

02/09/2014

How do I enable logging for incoming email processing?

Chris Padfield

10/02/2022

How do I reset an admin password in Deskpro On-Premise?

Chris Padfield

18/12/2018

Server requirements

Christopher Nadeau

10/11/2017

PHP version

Christopher Nadeau

20/07/2023

config.php problems

Christopher Nadeau

10/11/2017

Missing extensions

Christopher Nadeau

10/11/2017

Database errors during installation

Christopher Nadeau

10/11/2017

Creating cron job on Linux

Christopher Nadeau

02/09/2021

What documentation is available for Deskpro?

Christopher Nadeau

15/09/2023

Disable clean URLs

Christopher Nadeau

11/12/2012

How to debug cron

Christopher Nadeau

28/06/2023

Fixing logged IP addresses when using Deskpro behind a proxy/load balancer

Christopher Nadeau

09/11/2017

Setting up a Custom Email Address with Deskpro Cloud

Christopher Nadeau

16/08/2023

Restoring after a stuck auto-update

Christopher Nadeau

09/11/2017

Setting up a Windows Scheduled Task

Christopher Nadeau

31/08/2023

I get "File not found" errors when trying to download attachments

Christopher Nadeau

10/11/2017

Updating Deskpro to the latest build

Christopher Nadeau

31/08/2023

Using Deskpro With nginx

Christopher Nadeau

11/12/2023

Moving Deskpro from one server to another

Chris Padfield

20/09/2023

Warning emails about "cron has been active for X minutes"

Christopher Nadeau

31/08/2023

Configuring read-only database for expensive queries

Christopher Nadeau

31/08/2023

Configuring Deskpro to work with proxy servers

Christopher Nadeau

09/11/2017

Using Amazon S3 for storing binary data

Christopher Nadeau

09/11/2017

How do I get started with Deskpro?

Ben Henley

15/09/2023